Candidate Engagement Executive
The key role of the Candidate Engagement Executive is to outline the main services of the LHH Penna offering and coordinate a first meeting or interaction with a consultant. This role is critical to the business and operates as a sub-sales team once a client need has been identified in order to achieve revenue targets.
Key Accountabilities & Responsibilities
Receiving new individual referrals from sponsor clients, delivering an introductory call to the candidate and scheduling a consultant first meeting or interaction to secure the revenue
Meet key KPIs aligned to revenue targets and engagement rates for the business.
Working to Client SLAs to make contact with the candidate within the necessary timeframes
Accountable to an LHH Penna outreach schedule based on the quality of the candidate details
Assigning clients to the relevant consultant (taking on board skill set and geographic location)
Management of consultant diaries for UK 1:1 meetings
Ability to speak to candidates at all levels and respond appropriately to various emotions that may be presented, while keeping an accurate log of data and record of conversations
Ability to respond tactically and convert candidates that may be less responsive to LHH Penna services
Production of bespoke correspondence to clients where standard programmes may vary or additional information is requested
Communicating with corporate clients, Client Partners and Client Operations Managers on project requirements and queries
Various administrative & business support tasks as and when required by the wider business
Personal Attributes, Skills, Knowledge, and Experience
Ability to operate in a high pressured environment where workloads may vary significantly from project to project
Excellent telephone manner with all levels of candidates
Highly proficient in written and spoken English
Demonstrable track record of meeting deadlines
Demonstrable track record of good organisation skills with the ability to multi task and prioritise
A hunger and drive for hitting daily targets and working collaboratively as a team
Be able to keep calm when faced with an ever changing workload and operating in a highly pressured environment
Ability to follow a business process as presented in the business manual
Passionate about people and the LHH Penna proposition
Passionate about candidate needs
Flexible and a “can do” attitude
Demonstrable experience in a sales targeted role is desired
Experience of outbound sales of services
Reports To: Engagement Team Leader
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.