The Project Director (fluent in German and English) role is customer facing, proactive and independently manages program implementation of contracts, ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality while developing relationships with the customer and supporting the sales leader strategically in expansion opportunities.
The Project Director role is the most senior individual contributor position within the Automotive Industry Project function. The Project Director will also act as advisor and train more junior members of the team.
Reports to the SVP Customer Success EMEA & Global Integrated Solutions Lead
As the new Project Director, you will
Project / Program Management
Lead multiple, complex, projects concurrently
First point of contact for all operational support needs both for external and internal stakeholders
Develop credibility & maintain professional relationships with key internal and external clients and account stakeholders
Develop, foster and maintain customer relationships to ensure account retention
Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirements
Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
Manage and drive communications cadence with customer / internal stakeholders
Effectively manage and direct account team members, project managers and shared services in a matrix reporting structure
Support LHH sales leadership to help drive the sales strategy for each account assignment
Proactively seek out ways to expand account through increased engagement, process efficiencies, and relationships
Effective use of reporting and data to: - Identify areas of weakness on assigned accounts and lead efforts to remedy - Identify ways to see and capitalize on opportunities on your accounts - Add value to the customer - Monitor delivery quality
Partner with Sales Leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation. Participate in review, with a focus on data analysis, insights and trends
Stay current on LHH solutions
Stay current on customer, sign up to news releases, LinkedIn updates etc.
Deliver client presentations, integrating newly released LHH products and services
Participate in all aspects of LHH sales community (training, systems, processes)
Plan and lead the implementation of multiple accounts, implementation and event management assignments across all LHH solution practices
Manage contract rollout assignment independently, using clear and effective communication and best practice templates
Review of contract to ensure account process deliverables (ie engagement, reporting, invoicing, etc.) and KPIs are met
Define operational processes and create required documentation to implement contract effectively
Oversee and advise systems configuration and account setup
Point of contact for contract – responsible for account process KPIs and deliverables (ie engagement, reporting, invoicing, etc.)
Create and maintain all relevant roll out materials; HR Toolkit / LHH Implementation guide / Referral form etc.
Train /advise all stakeholders (internal & external) against the roll out requirements
10+ years Project / Program management experience
Experience implementing talent development and career transition programmes
English and German speaker – at fluency level
Undergrad required, post graduate degree strongly desired
Exhibits executive presence in; communication, credibility, confidence, and image
Experience working with exec level customers
Experience managing international accounts or projects
Platform presentation experience
Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.
LHH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion