Coach Learning Experience Designer

Gestion de Projet : Delivery Toronto, ON
Contract Type: Full-time


Position at Ezra

Job Title: Coach Learning experience designer 
Location: Toronto, Canada

Who we are

Imagine what even the world’s finest organizations could achieve if all of their employees were coached to be their absolute best.

At Ezra, we’re on a mission to do just that. We believe through coaching, people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible perks.

Ezra is the fastest growing global coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

The Role

The Learning Experience Designer will map the coach learning journey and identify opportunies to improve processes, systems, delivery methods and content to provide a fantastic coach experience resulting in strong coaching outcomes for our clients. 


The ideal candidate will embrace a  just-in-time learning mindset and will put human connection at the heart of a successful learning plan.  They will collaborate across the coach development, delivery, tech support and product teams to create a mix of asynchronous and live learning opportunities.


What you’ll do

  • Design curriculum and learning opportunities that are timely, easy to access and enjoyable to consume.  Implement solutions beyond traditional LMS/LXP platforms. 
  • Address all milestones including onboarding, orientation, delivery, professional development and on-going product knowledge
  • Take a hands-on approach to understand the current ways of working and achieve short-term wins while creating longer-term solutions
  • Build strong relationships with coaches and internal stakeholders through interviews, focus groups, surveys, and live collaboration
  • Elevate the wider team’s ability to facilitate coach development through feedback,  sharing best practices, and using technology to reduce admin and manual tracking

About you

  • 3+ years experience as an instructional designer, OR an L&D background with experience in product management, customer success or customer experience
  • Strong project management skills and the ability to deliver on multiple projects simultaneously
  • Experience with data analysis and ability to cut through noise and identify actionable insights
  • An eye for operational efficiency and scaling processes
  • Okay with scrappy human-led solutions and some imperfection
  • Comfortable with technology and probably likes to build websites or experiment with tech in your spare time
  • Proficient with Microsoft Office Suite and comfortable with collaboration tools like Slack, Asana, Trello, Miro

Specialist Skills (that would make you a Rockstar). It’s ok if you don’t have these skills, but if you’ve got any of them, you’ll add tremendous value to our team.

  • Experience with learning tools such as Adobe, Articulate, or LMS/LXP platforms
  • Experience with graphic design, video, micro-learning, gamification, simulations, animation / motion graphics
  • Experience in professional coach development or completed coach-specific training through an accredited coach training school
  • Experience working with a freelancer network
  • Additional language skills: German, Spanish, French, or Italian
  • Knowledge of Universal Design for Learning

Travel: 10% 

We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.