Global Project Manager
The LHH Customer Success – PMO | Global Project Manager is responsible for understanding LHH’s solutions and product offerings to manage large-scale, custom, client programs and projects. The role collaborates with a global delivery team to lead all aspects of project implementation, from requirements gathering through close, ensuring a smooth rollout that exceeds client expectations. Mastery of project management best practices and consulting with teams in various countries is critical. A strong candidate needs to be able to adapt the plan to meet custom requirements, collaborate with global stakeholders, and advise on complex, customized, client project delivery processes. In this role, successful candidates will have a desire to solve complex problems, build strong cross-functional relationships, be a continuous and curious learner, and have a passion for working in an organization that values people first.
Reports to Global VP PMO, Customer Success – Americas
Work with the client team to support the definition and documentation of project scope, detailed specifications, and estimations.
In partnership with the solution leader, develop charter, clarify team roles, and establish governance and team operating mechanisms.
Work with the project team to develop a detailed workplan, trackers, roadmaps, and other project planning documentation.
Acquire a detailed understanding of, and continuously learn about, the LHH and Adecco suite of products, requirements to deliver new products, and knowledge to establish project delivery processes for custom solution delivery to clients.
Perform detailed planning for large-scale global projects, including plans for stakeholder management, communications, risk, and monitoring quality of delivery.
Partner with consultants, instructional designers, editors/desktop publishers, facilitators, virtual producers, IT, product experts, and global and regional operations to monitor work progress and deliverables.
Serve as a key point of contact for the client throughout the project.
Track and manage project risks, actions, and decisions; escalate and educate stakeholders as appropriate to ensure progress and continuous learning for the team and LHH.
Lead effective meetings and present to executive-level clients and colleagues.
Deal with complex requirements and interdependencies with a mix of structured project management practices and interpersonal savvy.
Establish and lead cross-functional teams in matrixed environment; delegate and set expectations effectively.
Maintain project budget and profitability documentation.
Manage custom deliverables and review of quality prior to delivery.
Determine needs and design project management and delivery reporting, ensuring highquality data collection, visualization, and presentation to the client.
Ensure project meets client contractual agreements, SLAs, KPIs, and other stakeholder expectations.
4-year degree desired
10+ years in large-scale, global project or program management with certification and/or project management formal training
HR or HC consulting industry background or knowledge (e.g., HR, HR consulting, human capital, workforce planning, leadership development, HR assessment, business coaching, talent management, redeployment), strongly preferred
Familiarity with different modalities of delivering content such as in-person, VILT, asynchronous, microlearning, gamification, digital portals, etc.
Proactive self-starter with action-orientation and a willingness to own and execute work at all levels, as needed for the project
Comfortable working and prioritizing independently and managing project teams remotely while maintaining strong communication and collaboration
Ability to learn and leverage new technology, background using project management software, very proficient with f Microsoft Office (particularly PowerPoint), MS Teams, Zoom, data analytics software, survey tools, HR systems and processes such as LMS, HRIS, etc.
Fluency in English required, multiple languages a plus
Exceptional organizational skills
Business acumen and analytical skills, background reporting and visualizing project data
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.
LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion