Client Solutions Director

Sales Hong Kong, Hong Kong


Description

 

 

Client Solutions Director – Hong Kong

 

The successful candidate will have a strong business to business sales solutions experience, is customer focused and enjoys working in a collaborative work environment and can work autonomously. A positive mindset is key. They must have excellent organisational skills, proven history of strategic account management and high cognitive abilities. You will be operating in a low ego, high achievement, strong work ethic environment. We’ll be looking for someone who enjoys this dynamic, and has strong passion for leveraging a market leading suite of solutions to enable our clients to future proof their workforce.

 

Reporting Relationships:

      Managing Director, Hong Kong

 

Direct Reports:

      No

 

Major Responsibilities

Responsibility

      Deliver against individual sales targets:

      Gross Revenue

      New Business

      Delivery Staff Costs (DSC)

      Manage customer relationship ensuring needs are met for internal and external stakeholders.

      Close partnership & collaboration with Practice Lead Sales and the various Subject Matter Experts within LHH to ensure a ‘total-solutions’ approach to the sales process. This includes leading and participating in presentations, proposals, discussion documents, and other sales activities.

      Strategic approach & implementation to expand sales activities with existing customer relationship

      Strategic prospecting to advance LHH’s position in the market

 

 

 

 

Required Experience

      Strong track record of growing both new and existing offerings

      Team player - Proven capability to collaborate with subject matter experts & executives to ensure high value solutions are being proposed to existing and new customers

      Solution / Insight Sales - Substantial experience and positive track record for leading a broad solutions focused sales organization, including proven record of consultative sales success with HR and key C-levels.

      Strong customer and results orientation.

      Superior communication and presentation skills – Knowledge of all LHH programs and services, and ability to articulate them in sales and other communications.  Must also develop knowledge of competitors/competitive programs and of the LHH differentiators that enable us to successfully sell and close business.

      Project Management Skills - Highly organized, disciplined and success-motivated.

      Strong coordinator - Ability to juggle multiple variables and multiple projects.

      High Energy - High personal energy coupled with a genuine enthusiasm for developing the LHH business.

      Tertiary Degree - University Degree in Economics or Human Resources is preferred

      Human Capital Expert - Previous Human Capital Sales Experience is critical

 

Required Attributes

Communication

      Verbal - adept at communication succinctly with senior level stakeholders; speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; responds well to questions; maintains professional nonverbal communication analogous to situation

      Written-writes clearly and Informatively with a high level of sophistication; varies writing style to meet needs; presents numerical data effectively; able to read and Interpret complex written Information

      Presentation - presents clearly and Informatively; easily maintaining audience attention and responding to audience needs; able to facilitate discussion; progress effectively and manage audience as needed

      Persuasion - easily incorporates message to communication; seeks ways to strengthen persuasive intent; anticipate and prepare for obstacles; consider and address key motivations of the audience.

Customer Service

      Demonstrates high service orientation; responds promptly and proactively to customer needs; delivers above and beyond client expectations; identifies the 'value add' to each client relationship; reliable, dependable and action oriented; comfortable to challenge clients thinking when appropriate in order to Improve the clients outcome and or experience

      Professional; respectful; operating with transparency and Integrity

      Keep abreast of the latest trends and innovations within HR

Teamwork

      Balances team and Individual responsibilities; exhibits objectivity and openness to others view; gives and welcomes feedback; contributes to building a positive team spirit; puts success to team above own interests; able to build moral and group commitments to goals and objectives; supports everyone's efforts to succeed.

Innovation

      Displays original thinking and creative; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Planning/Organising

      Priorities and plans work activities; highly diligent and structured in approach; understand how to breakdown Innovative and creative Ideas to practical tangible solutions; uses time efficiently and strategically; plans for additional resources; identifies and anticipates when and how to use LHH Subject Matter Experts; sets goals and objectives.

Motivation

      Has the ability and drive to self-motivate; takes the Initiative; Is self-sustainable; demonstrates the maturity to seek out what is required to delivery effectively; accountable and thrives Is an environment with flexibility and autonomy in decision making.

Commercial Acumen

      Understands the underlying financials; motivated to achieve financial goals and targets to achieve company, team and personal reward; able to balance the client relationship and requirements with the operational cost of delivery without compromising solution quality.

Computer Skills

      Proficient In all Microsoft Office Programs including, but not limited to: MS Word, Excel, Outlook, PowerPoint.

      Familiarity with Salesforce.com

      Technical aptitude desirable.