Engagement Specialist

Opérations : Operations United States
Contract Type: Part-time


Description

Position at Lee Hecht Harrison (Global)

Engagement Specialist

The role of the LHH Engagement Specialist is to get the commitment from clients to begin their LHH services, ultimately resulting in the start of their program and our ability to bill the corporate client for the program. Engagement is an extension of the sales cycle. Effectively, the ES is “closing the second sale”. We know not every individual will take advantage of our services, but it is the job of the ES to convert as many eligible clients as possible.

 

The ES may be the very first person at LHH that an individual will speak to, so it is critical to be prepared, knowledgeable and compassionate. Some individuals have known for a long time that their jobs were being eliminated. Some have found out only recently. Their emotions can range from relief to anger to shock or denial. Regardless, we have found that most individuals are grateful for our calls and offers to assist them. You are in a position to truly make a difference, one individual at a time!

 

Reporting Relationships:

      Reports to VP, Director of Engagement

 

In this role you can expect to

Key Accountabilities

      Follow outreach protocols to connect with customers

  • 10-15 outbound calls per hour
  • Send, receive email customer correspondence

      Describe career transition services and assist customers in signing up for their free service

      Meet and exceed required weekly/monthly new customer sign ups

 

Here’s what you’ll need to succeed

      High school graduate or equivalent

      Prior customer service/sales experience

      Professional and articulate voice

      Excels working in a fast-paced environment with evolving business needs

      Able to work a set Monday-Friday schedule

      Home office that is noise & distraction free

      Computer and USB headset

      Internet with a wired Ethernet connection to PC/Laptop

      LinkedIn Profile

What we offer:

      Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck

      Paid training

      Monday- Friday schedules – majority of shifts are 10-30 hours per week

      $20 - $25 per hour

 

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

 

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

 

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

 

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

 

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion