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Coach Network Support Specialist - EZRA
Description
Job Role: Coach Network Support Specialist
Location: Singapore (Hybrid - 3 days in Office)
Who we are:
Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family.
We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards.
The Role:
We are looking for a detail-oriented and proactive Coach Network Support Specialist to work alongside our Coach Network Managers. This role will provide administrative, operational, and logistical support, allowing the Coach Network Managers to focus on coach relationships, strategic decision-making, and program execution.
This is an excellent opportunity for an organized and resourceful professional who thrives in a fast-paced environment and is eager to contribute to the success of EZRA’s coaching programs.
What You'll Do
- Administrative & Operational Support: Assist in maintaining the coach database, ensuring all records are accurate and up to date in the coach CRM (Bullhorn). Assist with ad hoc requests for cross-referencing data, pulling session logs, and other reporting needs. Own SuccessFactors and related admin tasks
- Coach Assignment Support: Work closely with Coach Network Managers to set up coach benches, create look books as requested, support coach assignments for curated programs, set up Slack channels, and support as needed on coach briefing materials.
- Onboarding & Compliance: Support the onboarding of new coaches by supporting mock sessions if needed, and make sure all required documents are in order.
- Coach Support: Triage the support queue, serving as a first point of contact for coach inquiries, providing timely resolutions, and escalating complex issues to the Coach Network Managers when necessary.
- Training & Communication Support: Coordinate regional update calls, and other trainings and meetings as required. Work closely with the Enablement team to keep an up-to-date calendar of events.
- Customer & Sales Support: Prepare customized look books and coach bios for sales and customer success teams as needed. Support the roll out of digital look books.
- review and monitor coach performances using Power PI reporting and support Coach Network Managers in preparing regular bench review reports
About you
- 2+ years of experience in an administrative, operations, or support role, preferably in a coaching, HR, or training environment.
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in CRM systems (Bullhorn preferred) and PowerBI
- Proactive approach to identifying inefficiencies and proposing solutions.
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.