Global Account Services Coordinator Customer Success Americas

Sales United States


Description

 

 

 

 

Global Account Services Coordinator – Customer Success - Americas

Global Customer Success is a specialized team within LHH Global Sales that is responsible for implementing the Firm’s largest and most complex global accounts. Customer Success includes the execution and commercialization of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of the contract.  The Account Services Coordinator is the entry level within the Account Management function.  Individuals in this role partner with Account Management Leads and Sales Leaders on the most complex global accounts.  The individual demonstrates a level of tactical proficiency and account management responsibilities, which means ensuring all day to day account operations and contracted deliverables, are completed on-time, accurately and to the highest quality. 

 

This is the entry level individual contributor role on the Account Management – Customer Success team and is differentiated from the other levels by the size, scope, volume and strategic nature of the accounts with which this professional is entrusted.

 

 

Reporting Relationships:

        Position reports to the Global VP Account Management Services, Customer Success - Americas

Direct Reports:

        This position has no direct reports.

Major Responsibilities

Account Partnership

        Partners closely with Global Customer Success Leaders & Shared Services teammates on assigned accounts

        Provide tactical account operation support for Global accounts

        Group event coordination for Career Transition & Talent Development  assignments

        Expected to partner with Account Leads to manage basic accounts and/or projects

        Interface with client representative for planning logistics and obtaining required information

        End-to-end logistical coordination of group events

        Assist with compiling of account/project reporting including PPT presentations

        Participate in all aspects of LHH global sales community (training, systems, processes)

        Oversees the management of candidate records – CIE, Orbit record updating and management, Orbit messaging, billing requirements and edits,

        Approve final consolidated client invoicing

 

Account Management & Retention

        Develop credibility & maintain professional relationships with key internal and external clients and account stakeholders

        Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirements

        Effectively partner with account team members and shared services in a matrix reporting structure

        Partner with the Account Management Lead and Sales Leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation.

        Develop, foster and maintain client relationships to ensure account retention

        Remain current on LHH solutions offerings (Career Transition, Leadership Development, Employee Engagement, and Change Management)

        Participate in all aspects of LHH global sales community (training, systems, processes.

 

Required Experience/Characteristics

        3-5 years account management experience in related field (Consulting, OD, Talent, Change Management, etc.)

        Undergrad required

        Exhibits professional  presence in; communication, credibility, confidence, and image

        Proven Event/Project Management experience

        Experience working with mid-senior management level clients

        Experience managing international accounts or projects preferred

        Highly proficient in computer/data skills including Word, Excel, PPT, Outlook

        Willingness to travel

      Proficiency in a language other than English a plus

 

This would be standard across all job descriptions