Sales Support Coordinator - 12 month Contract
The primary responsibilities of the Account Manager, Sales are the overall Retain-Expand-Convert strategy of LHH Knightsbridge to ensure the continuity of our relationship with clients and in building strong business partnerships; ensures clients receive industry-leading customer service and are regularly made aware of relevant LHH Knightsbridge capabilities; informs the sales team of client needs, gaps in services or delivery, and opportunities for enhanced client satisfaction and LHH Knightsbridge expansion.
Reporting to the National Account Manager Lead
No direct reports
Provide effective and proactive 1st-level support to sales drivers to assist them in converting new business, increasing market share, and achieving territory and regional sales goals, ultimately allowing the sales team more time to prospect and sell
Reception relief and support/back-up as required by the Service Advisors and Account Management Teams
Territory Management & Sales Support
Manage information flow between sales and delivery (bridge from sales to delivery); work closely with LHH Knightsbridge Project Manager(s) to ensure projects are successfully completed and troubleshoot as needed
Develop a complete understanding of contract and project requirements to ensure ease of implementation and billing and payment terms
Ensure information in SFDC and Orbit are up-to-date and accurate
Utilize SFDC to produce reports ensuring sales drivers are aware of all contract expirations, FER and ABER dates at least 6 months in advance of end date
- Upload contracts to SF
- updating projections
- entering contacts
- Ensuring ABR’s are uploaded
Serve as primary POC, or as back-up, to sales drivers as assigned in specific accounts
Help sales drivers manage their largest accounts (reporting, billing issues, managing new clients, etc.)
- Support contracting, legal, credit check, signatures; acquisition of PO’s
- completing Cheat Sheets for new customers
- Confirm coaches, send bios and arrange coach match meeting
- Back up support of TLD invoicing
Lead production, set up and delivery of all client reporting needs utilizing existing tools (e.g., Orbit, Reporting Server, Microstrategies, CRC)
Ensure all clients have current and accurate, consistent CT program description/sell sheets
Cultivate and strengthen client/customer relationships
Participate as appropriate in partner reviews, and sales presentations to key prospects and established customers
Develop and present sales and client-facing materials and collateral as appropriate (e.g., proposals, presentations, Annual and Quarterly Partner Reviews); ensure all APRs and QBRs are scheduled accordingly for all top accounts
Collaborate with sales drivers to establish systems to provide market information, trends, companies entering and exiting the market area, etc.
Serve as main POC for all CRN and CRC requests, demos, and issues for customers
Stay well-versed in and be able to explain and articulate LHH Knightsbridge technology and innovations
Liaison with finance regularly to ensure customers do not have outstanding balances past account terms
Make appropriate changes in ORBIT
Partner with clients to ensure invoices have the required information for processing and are being sent to designated person
Ensure NRTB and RTB billings are resolved each month
Bachelor’s degree and/or relevant educational certifications or technical training
High level of proficiency in MS Office Suite
Strong project management skills and ability to multi-task
Excellent presentation skills
Professional interpersonal, written and oral communication skills
Technological resourcefulness and intuitiveness (e.g. conducting efficient research, independently mastering new technology and tools, etc.)
Knowledgeable of marketing/sales messaging principles
Ability to problem solve independently and quickly
Time and Priority Management in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority
Ability to follow processes and ensure quality to a very detailed level
Bilingual (English/French) an asset
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.