Sales Support Coordinator - 12 month Contract

Customer Service Calgary, AB


Account Manager, Sales

The primary responsibilities of the Account Manager, Sales are the overall Retain-Expand-Convert strategy of LHH Knightsbridge to ensure the continuity of our relationship with clients and in building strong business partnerships; ensures clients receive industry-leading customer service and are regularly made aware of relevant LHH Knightsbridge capabilities; informs the sales team of client needs, gaps in services or delivery, and opportunities for enhanced client satisfaction and LHH Knightsbridge expansion.



Reporting Relationships:

      Reporting to the National Account Manager Lead


Direct Reports:

      No direct reports


Major Responsibilities

Key Accountabilities

       Provide effective and proactive 1st-level support to sales drivers to assist them in converting new business, increasing market share, and achieving territory and regional sales goals, ultimately allowing the sales team more time to prospect and sell

       Reception relief and support/back-up as required by the Service Advisors and Account Management Teams

Territory Management & Sales Support

       Manage information flow between sales and delivery (bridge from sales to delivery); work closely with LHH Knightsbridge Project Manager(s) to ensure projects are successfully completed and troubleshoot as needed

       Develop a complete understanding of contract and project requirements to ensure ease of implementation and billing and payment terms

       Ensure information in SFDC and Orbit are up-to-date and accurate

       Utilize SFDC to produce reports ensuring sales drivers are aware of all contract expirations, FER and ABER dates at least 6 months in advance of end date

  • Upload contracts to SF
  • updating projections
  • entering contacts
  • Ensuring ABR’s are uploaded

       Serve as primary POC, or as back-up, to sales drivers as assigned in specific accounts

       Help sales drivers manage their largest accounts (reporting, billing issues, managing new clients, etc.)

  • Support contracting, legal, credit check, signatures; acquisition of PO’s
  • completing Cheat Sheets for new customers
  • Confirm coaches, send bios and arrange coach match meeting
  • Back up support of TLD invoicing

       Lead production, set up and delivery of all client reporting needs utilizing existing tools (e.g., Orbit, Reporting Server, Microstrategies, CRC)

       Ensure all clients have current and accurate, consistent CT program description/sell sheets

       Cultivate and strengthen client/customer relationships

       Participate as appropriate in partner reviews, and sales presentations to key prospects and established customers

       Develop and present sales and client-facing materials and collateral as appropriate (e.g., proposals, presentations, Annual and Quarterly Partner Reviews); ensure all APRs and QBRs are scheduled accordingly for all top accounts

       Collaborate with sales drivers to establish systems to provide market information, trends, companies entering and exiting the market area, etc.

       Serve as main POC for all CRN and CRC requests, demos, and issues for customers

       Stay well-versed in and be able to explain and articulate LHH Knightsbridge technology and innovations

Client Support



       Liaison with finance regularly to ensure customers do not have outstanding balances past account terms

       Make appropriate changes in ORBIT  

       Partner with clients to ensure invoices have the required information for processing and are being sent to designated person

       Ensure NRTB and RTB billings are resolved each month

Required Experience/Characteristics

       Bachelor’s degree and/or relevant educational certifications or technical training

       High level of proficiency in MS Office Suite

       Strong project management skills and ability to multi-task

       Excellent presentation skills

       Professional interpersonal, written and oral communication skills

       Technological resourcefulness and intuitiveness (e.g. conducting efficient research, independently mastering new technology and tools, etc.)

       Knowledgeable of marketing/sales messaging principles

       Ability to problem solve independently and quickly

       Time and Priority Management in a high pressure, deadline driven, virtual environment

       Ability to influence others without direct authority

       Ability to follow processes and ensure quality to a very detailed level

      Bilingual (English/French) an asset

About LHH

The world of work is changing fast.

Profound changes at profound speed.


But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.


And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.


Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed.

They’re there to be taken.


This is LHH.

This is Opportunity, delivered.