Sales Support & Operations

Operations Auckland, New Zealand


Sales Support & Operations

This role is an integral part of the LHH Australia and New Zealand Sales and Operations team providing critical support to the business at every stage of the sales cycle. Key activities include; managing a regular cadence of reporting, opportunity mapping, responding to customer queries, contract management and communication liaison within the Sales team. While Sales will be the focus for the majority of this role it will also ensure there is a clear connection between the NZ business, NZ Delivery team and Australian Operations.

To be successful in this role, the individual must have strong planning & organising, teamwork, communication and analytical skills. A customer-centric mindset, initiative and flexibility are essential.

Reporting Relationships:
 New Zealand Country Manager

Direct Reports:
 No

Major Responsibilities
 Monthly reporting on metrics such as appointments, new opportunities, sales pipeline, revenue projections etc
 Preparing other business critical reports such as Annual Partner reviews and activity reports
 Acting as the bridge between Sales and Operations by responding to sales team queries and mapping opportunities to Orbit
 Supporting with the compilation of proposal/tender/presentation responses working closely with the Opportunity Management team locally and globally
 Prospect qualification, distribution and monitoring / management of all active sales leads.
 Preparing new business terms for review and managing internal sign-off process then close liaison with the Customer Success team to ensure all elements are in place for a successful implementation process
 Completing vendor forms & Ariba vendor set-up
 Respond to privacy form compilation requests by drawing on pro-forma answers and engaging the global privacy team
 Monitoring and reporting on contract status across all sales portfolios
 Salesforce super user for LHH Australia and New Zealand
 Support Marketing function by managing events including booking venues, recording/ reporting on RSVPs and reporting on attendance

Required Experience
 Experience in a similar role in a fast-paced customer-centric business environment
 Strong Word, Excel and PowerPoint skills
 Ideally experience working with Salesforce
 Experience working with Pardot is a nice to have

Required Attributes
 Teamwork
 Planning and Organising
 Customer Focus
 Communication (verbal and written)
 Results Focused
 Flexible

About LHH
The world of work is changing fast.
Profound changes at profound speed.

But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognising the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realise them.

Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.

Because opportunities aren’t there to be observed.
They’re there to be taken.

This is LHH.
This is Opportunity, delivered.