In today’s marketplace, organisations are discovering the need to turn their attention inward to find their future talent. At Lee Hecht Harrison (LHH), we help companies see the possibilities in their people. Through assessments, coaching, upskilling and transitioning, companies can realise the untapped potential within their own workforce, or when redundancies are necessary they can provide the best support for their employees to find their next step. Their partnership with LHH results in increased productivity, morale, and brand affinity. A division of The Adecco Group – the world’s leading HR solutions partner – LHH’s 4,000 coaches and colleagues work with more than 7,000 organisations in over 60 countries around the world. We make a difference to everyone we work with, and we do it on a global scale. We have local expertise, global infrastructure, and industry-leading technology to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why the Australian brands that want the best for their employees partner with us.
About the role
You will be our key point of contact for critical customer relationships. Which means you are on top of the delivery, the Operations team, the reporting and the day to day customer relationships to keep things on track. Like a great conductor focussed on getting an orchestra to hit the right notes and create a symphony, you will be at a centre of things and understand what is needed. We are partnering on complex and progressive solutions and we expect the majority of the role will be keeping everything on track. But we know from time to time there will be challenging problems to navigate. This roles will face straight into those problems communicate clearly with the customer and our internal teams, create a roadmap and guide a solution. But most of all this role is about taking care of people, the employees of our customers and our own teams ensuring we meet our objective of building better careers, better leaders and better businesses.
You are passionate about people, passionate about innovation and passionate about continuous improvement and will be able to clearly demonstrate this is something you have done, not something you intend to do. You will have experience in partnering closely to manage major accounts, understand the complexity of managing multiple stakeholders and the subtlety required to get the best outcomes. You don’t quote rules, policies and processes but instead you see the people impacted and create solutions. You will have a demonstrated affinity for lifetime learning which will take preference over quoting a particular degree qualification. Finally, you know how to have some fun while achieving excellence and are driven by exceeding not achieving expectations.