ICEO Operations Manager, UK & Ireland

Operations London, United Kingdom
Contract Type: Full-time


ICEO Operations Manager, UK & Ireland

Role Purpose.

To manage the ICEO business unit in terms of its operations, candidate experience and office facilities to a consistently high standard.

Role Context:

The International Centre for Executive Options works with the most senior executives from a variety of backgrounds and functions to prepare a career strategy that will serve them in both the short and long term in achieving work and life goals. A separate and discreet part of LHH, the unit broadly serves three main communities – national, multinational and global private and public company executives and directors, senior partners and functional specialists from the professional services industry and high-level public-sector employees.


Reporting Relationships:

       ICEO Managing Director, UK & Ireland


Direct Reports:

       ICEO Practice Administrator



       London - Temporary remote working due to Covid-19


Major Responsibilities

Client Operations:

       Interface with corporate clients, taking briefs, providing accurate information on services and quotations and organising meetings.

       Managing client projects; setting up referrals on Orbit (internal system), triggering invoices, researching company information, consultant allocation, expenses and budget management

       Liaising with Finance Controller to report on ICEO monthly delivered sales

       Managing supplier and Associate invoicing via Orbit (Internal system).

       Assisting with client proposals and business development activities

       Analysing client and alumni data and feedback to report on areas such as industry, sector and fee levels

       Collate client evaluation forms and suggesting improvements

       Work closely with LHH and global LHH and ICEO colleagues to ensure the ICEO business unit aligns with company policies and reporting requirements on Orbit (internal system)

Candidate Engagement

       Supporting senior executive candidates from a wide range of organisations from initial point of engagement to landing.  Acting as the main point to clients (150) and alumni (3,000) and providing executive assistant support.

       Formatting, proof reading and editing CVs and professional documents for senior executive candidates.

       Making introductions and networking connections for clients and alumni when appropriate and preparing client newsletter and networking list

       Working closely with the core and wider faculty to ensure candidate delivery is at a consistently high standard.

       Coordinating weekly client seminar programme and networking events

       Organising bi-annual alumni & client event; liaising with speakers, venues and suppliers

PA Responsibilities

       Supporting the Director and Managing Consultant with diary management, expenses, recruitment and projects. Preparing bios, presentations and briefing notes for client meetings.

       Inbox management for Director; screening and prioritising emails

Office Management

       Managing the Administrative Assistant and the office support team to ensure we work together to deliver high quality client support.

       Overseeing office facilities and ensuring maintenance is completed standard to a high when required. Managing relationship with contractors and suppliers and attending tenant meetings

       Managing and refreshing client materials and facilities


The above list is not exhaustive but indicative of the main aspects of the role.  Duties and responsibilities may be added or amended from time to time).


Required Experience/Characteristics

Required skills

       Line ManagerSolid evidence of people management and development experience


Preferred skills

       Able to direct, coach, motivate and inspire others

       Excellent Organisational, Communication, Administrative, IT, Client-Facing skills


Desired skills

       Confident and clear in communication style

       Passionate about customer service and enjoys client contact

       Proactive self-starter, plans and manages workload of self and team

       Well-developed analytical skills with the ability to identify trends and issues at an early stage

       Doesn’t shy from difficult situations and remains accountable

       Excellent relationship building skills

       Highly organised and able to work under pressure

       Contributes to and develops a good team spirit

       Demonstrates flexibility and willingness to collaborate

       Actively seeks to understand the wider LHH business

       Understands the financial requirements of the business, with a good level of commercial acumen


What We Offer

       Contract: Permanent

       Contract Type: Full Time

       Hours: 37.5

       Schedule: 9am-5:30pm, Monday - Friday

       Salary: Depending on Experience


Must have required right to work in the UK

About LHH

The world of work is changing fast.

Profound changes at profound speed.


But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.


And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.


Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed.

They’re there to be taken.


This is LHH.

This is Opportunity, delivered.