Regional Account Manager, Customer Success - Northeast
The primary responsibilities of the Account Manager, Northeast Region are the overall Retain-Expand-Convert strategy of LHH to ensure the continuity of our relationship with clients and in building strong business partnerships; ensures clients receive industry-leading customer service and are regularly made aware of relevant LHH capabilities; informs the sales team of client needs, gaps in services or delivery, and opportunities for enhanced client satisfaction and LHH expansion.
Reports directly to the Director, Regional Accounts
Leadership - Effectively lead and manage people in a project based matrix reporting structure. Direct account tasks that need to be completed – on time, on budget, accurately and with high quality in their design and presentation.
Relationship Management – Develop & maintain professional relationships with internal and external customers.
Customer-facing Credibility & Image – Develop credibility quickly with key account stakeholders/decision makers; possess a professional/corporate image to represent LHH professionally.
Sales Support –Account Managers play a critical role in closing sales and growing business. This includes, participating in RFPs, joining sales presentation teams and utilizing current sales messaging.
Solutions Development – Remain current on LHH service offerings and be able to craft practical applications to solve client problems and create a profitable SOWs for the deliverables. Account managers are expected to lead the contracting process for new and existing accounts.
Large Scale, Complex-Scope Management – Account Manager will lead the planning and implementation, logistical requirements, delivery requirements and quality control of large CT and TD projects.
Deliverables Management –The quality and accuracy of project resources and documentation is critical. It is vital that staffing selections, communication, CRCs, status reports, ad hoc reports and final reports are all representative of best practices and current sales messaging.
Client Retention & Expansion – Sales support continues after the sale is made via consultative sales focus, with the ability to recognize and capitalize on hidden opportunities, within current client organizations.
Undergraduate degree required
3-5 years’ account management/project management experience in related field (Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.)
Proven project management experience
Travel –ability to travel, sometimes with last minute notice (usually 20-25%)
Formal platform presentation experience
Excellent oral and written communications skills
Excellent technical skills and aptitude; overall MS Office proficiency and mastery (Excel, PowerPoint)
Regional Account Manager, Customer Success
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This would be standard across all job descriptions