Account Manager

Commerce / Vente : Sales Sydney, Australia
Contract Type: Full-time


Position at Lee Hecht Harrison (Global)


Account Manager

The Account Manager role is customer facing. The primary responsibility of this role is to meet an assigned revenue target by managing, retaining and growing a large portfolio of Career Transition accounts, including blue chip accounts, MNC, SME, local brand names.


You will have great opportunity to grow and develop consultative selling skills within a professional B2B environment. You will also be a part of a high performing team with the global and Australian market leader in Career Transition.

Reporting Relationships:

     Reports directly to the Sales Director Australia & New Zealand

Direct Reports:


Major Responsibilities:

Servicing existing accounts

     Develop credible and professional relationships with external clients to retain the account

     Maintain regular contact with clients through the use of Salesforce mailouts, targeted phone calls and client meetings

     Respond to inbound Career Transition enquiries in a timely fashion including providing advice on appropriate programs and ensuring customers have all the materials they need to make referrals

     Ensure we have active contracts with accounts and, if required, have a new Terms of Business signed

     Proactively use Salesforce to maintain account records including ensuring a wide range of active HR stakeholders are saved as Contacts, adding meetings and adding customer contracts

     Proactively suggest and implement process efficiencies 

     Ensure customers have up-to-date supporting collateral such as HR User Guides, Referral Forms and Program Flyers

     Reporting including Weekly New Starter emails and ad hoc reports

Reigniting dormant accounts

     Identify accounts where there may be leakage and proactively reach out to those organisations to reignite a relationship with LHH

     Write and present proposals, following national pricing guidelines

     Understand and apply LHH’s competitive differentiators to win new business

     Proactively manage your sales pipeline by fully utilising all systems and processes (incl SalesForce)


     Coordinate closely with Operations and Delivery Team on delivery of Career Transition services including referral management and provision of PO numbers

     Proactively partner with senior leaders and peers to identify referral opportunities

     Provide regular updates to Sales Director ANZ with regard to sales activity including client meetings,  current client updates, proposals, win/loss record with details etc

     Work with Finance to maintain acceptable levels of account receivables with client


Professional Development

     Continually seeks professional development opportunities and self-improvement activities


Required Experience/Characteristics:

     An interest in business-to-business sales in the human capital field

     1-3 years relevant experience working with mid-senior management customers and sales teams

     Highly proficient in computer/data skills including Word, Excel, PPT, Outlook

     Strong customer and results orientation

     Proven capability to collaborate

     Superior communication skills 

     Highly organised with good attention to detail and follow through

     Ability to juggle multiple priorities and work independently

     High personal energy coupled with a genuine enthusiasm for developing the LHH business

     Tertiary Qualifications are highly regarded

 About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH. Ready for Next.

LHH is an Equal Opportunity Employer. 

For additional information on our Diversity and Inclusion policy, please consult the following link: