IT Business Analyst

Technologie de l’information/Informatique : IT United States
Contract Type: Full-time


Position at Lee Hecht Harrison (Global)

Business Analyst

The primary function of the Business Analyst (BA) is to help oversee the evolution of LHH’s applications and business processes to help ensure they align with evolving business needs and challenges. They need to stay well versed in current projects and priorities and provide guidance to project teams and other Business Analysts.


BAs partner with cross-department resources to gain a comprehensive and current understanding of operations, strategic company goals and the underlying services needed to achieve them. BAs similarly support the specification and delivery of technology solutions needed to fulfil Strategic Product RoadMap requirements.


Reporting Relationships:

      Reports directly to the SVP, Business Services


Direct Reports:



In this role you can expect to

Key Accountabilities

      Stay in close alignment with IT Business Partners and Product Owners as they help define new projects and initiatives.

      Analyze potential projects, business strategies and models to determine their viability, as well as identify and fix weaknesses in operational performance, occasionally guiding the efforts of other business analysts (staff or contract).

      Ensure that updated documentation is available to document key processes, customizations, country differences etc.

      Responsible for helping define, clarify, manage, test and deploy new strategic global product solutions related to our different audiences (candidates, clients and employees).

      Attend daily standup calls with development teams working on system bugs and enhancements and provide timely answers to questions.

      Coordinate the UAT testing of specific enhancements, bug fixes, and releases initiated from these initiatives, ensuring that users perform rigorous testing during scheduled periods.

      Prepare release notes related to system enhancements for internal distribution.

      Constructively debate and articulate different potential solutions to an emerging problem to ensure all necessary voices are heard and that the optimal solution is selected.

      Serve as the key operational contact with one or more key technology vendors.

      Identify and recommend removal of non-value-added services/features/activities.

      Provide expertise and ownership of a technology solution throughout project lifecycle

      Create documentation, including diagrams and flow charts, to define desired workflows, portal maps and other solution elements to be validated by stakeholders & used by technical teams.

      Represent business stakeholders in prioritization meetings. Find the appropriate balance between new features, process improvements, support issues and architectural work necessary to keep applications supporting LHH business goals.


Here’s what you’ll need to succeed

      University degree in a relevant field of study

      Possess strong analytical skills, including an understanding of business processes and economics.

      Background gathering and documenting requirements from the business, mapping data relationships, and facilitating requirements sessions with colleagues and stakeholders.

      Background documenting current and future state, developing process flow diagrams, and acting as a liaison between the business stakeholders and IT.

      Strong business acumen, with superior problem-solving skills coupled with the ability to understand complex information and assess needss.

      Excellent oral, written, presentation skills with ability to communicate and influence at all levels.

      A structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies

      Ability to visualize and communicate the total vision of a project, application, or technical solution (the bigger picture) in an effective and inspirational way

      Ability to work independently and with multi-disciplinary teams (e.g. business practice areas, broad spectrum of IT teams, customers, 3rd parties, local & corporate management)

      Able to build productive, co-operative working relationships with customers, peers and key stakeholders based on respect and good rapport

      Deep and broad technology awareness

      Consistent customer focus in a demanding environment


About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.


LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.


LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.


A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.


This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link: