Mid-Market, Customer Success Account Manager - UK&I

Sales London, United Kingdom Glasgow, United Kingdom Birmingham, United Kingdom Bristol, United Kingdom Reading, United Kingdom Manchester, United Kingdom Leeds, United Kingdom
Contract Type: Full-time



Mid-Market- Customer Success/ Account Manager – UK&I


An exceptional Customer Success Manager will be responsible for managing and growing account relationships of UK Mid-Market Accounts within a designated territory. This will be accomplished through effective collaboration with the Sales and Workforce Solutions teams to develop formal account strategies. This role will be focused on identifying, activating and delivering for the execution of the contract as well as closing new opportunities to maximize revenue potential.


As a Customer Success Manager, You Will


       Manage accounts by setting the direction and strategy in order to grow revenue

       Be responsible for executing, delivery and retention of contracts

       Partner with the UK Mid-Market Sales Representative to grow and expand relationships within the accounts and make strategy recommendations

       Monitor monthly selling activity and agreed action planning

       Conduct APR’s for the account with the Sales team to ensure contract value realisation


Here’s What You’ll Need to Succeed


       Knowledge of LHH’s solutions portfolio – and an excellent track record of building sales in professional services of consultative selling solutions business.

       Passionate about our business and our mission for making a difference

       Evidence of strong and deep relationships with a client base

       Review quality and process improvement ideas to deliver an exceptional customer experience.

       Make sure payables are on time and Statements of Work are managed effectively

       Strategic thinker who can effectively manage numerous accounts simultaneously

       Effective relationship builder with client contacts at all levels and across functions

       Highly effective, consultative and strategic selling skills suited for all levels of an organization

       Team player who effectively leads and draws on others in order to maximize resources

       Proven ability to maximize account value

       Demonstrated creative thinking with the ability to find unique value for external clients

       Passionate about our business and mission of making a difference

       Excellent follow-through, ownership and project management skills


Who You Will Work With?

Reporting Relationships:

       Mid-Market Sales Director, UK&I


Internal Relationship

       Enterprise Sales Team, Customer Success Managers and Mid-Market Business Development Managers


What’s on Offer

       Contract: Permanent

       Contract Type: Full Time

       Hours: 37.5

       Schedule: 9am-5:30pm, Monday-Friday

       Salary: Attractive package - Depending on Experience

       Location: London & Nationwide

       Remote Working: Temporary due to Covid-19


Must have the right to work in the UK



About LHH

The world of work is changing fast. Profound changes at profound speed.


But whereas many see change as an existential threat, a select few see it as an opportunity to make a difference. An opportunity to deliver lifelong employability to a generation of talent in transition.


An opportunity to develop leaders, recognizing the capabilities needed for today, while nurturing the expertise needed for the future. And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.


And out of the few that see these opportunities, there are even fewer placed to actually deliver them. At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities but to realize them.


Transforming workforces through Reveal, Reach, Renew and Refresh. Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate and quantifiably effective. Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed. They’re there to be taken.


This is LHH.

This is Opportunity, delivered.



LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.


For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion