As Global Sales Operations Business Partner, you will play an essential role as a strategic partner to the global CTM sales organization and leadership to enable data-driven decision-making, streamline operational processes, and support revenue optimization strategies and initiatives. This role will work proactively and cross-functionally between Sales, Customer Success, and Commercial teams to develop client strategies, identify and implement efficiencies, and develop fit-for-purpose reporting solutions.

Key Responsibilities

• Serve as a trusted partner to CTM sales leaders and teams globally, in designing, tracking, analyzing, and reporting on sales KPIs and strategies against goals.
• Use data-driven insights to advise on essential processes such as account segmentation, pipeline trends, territory planning, quota assignment, and resolve stakeholder questions.
• Build and own Salesforce and Power BI reports and dashboards that track performance, drive action, and serve as a single source of truth in partnership with Performance & Analytics and sales stakeholders
• Provide regular and ad-hoc reporting & analysis to leadership for revenue optimization actions.
• Develop and implement plans to integrate available AI tools into tech stack, reporting, and sales processes to drive efficiencies, enhance insights, and elevate CTM performance.
• Partner with technology teams to ensure CRM and tech stack is fit for purpose and utilized consistently.
• Maintain cross-functional relationships with other supporting and commercial teams including Global Customer Success, Sales Enablement, Opportunity Management, Finance, Marketing, and Technology to optimize processes and ensure alignment across functions.
• Work proactively and creatively to identify, prioritize, and action workstreams that will be critical to the success of the Customer Success business.
• Lead change management and communication around new policies and procedures.

• Minimum 5+ years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy.
• Experience working in or advising in business strategy or change management highly preferred.
• Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member, and independently according to business needs.
• Must demonstrate strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and exhibit strong attention to detail.
• Superior interpersonal skills: Customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders.
• Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, lead and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution.
• Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results.
• Effective time management skills and ability to meet deadlines; Excellent organization, multitasking, and prioritization skills.
• Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations.
• Prior experience creating Salesforce dashboards and reporting required.
• Prior experience developing or stakeholder in Power BI dashboards preferred.
• Experience working in an environment of business transformation preferable.

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com