Description

The focus of the Career Consultant-on-Call position is to provide individualized support and strategies for candidates in transition to help them identify career options and achieve a successful outcome. This could include a successful transition to a new position, making a career shift, pursuing an entrepreneurial path, or active retirement. 

Reporting Relationships:

• Reports directly to Director of Candidate Experience
• Reports indirectly to the Consultants-on-Call Coordinator

Direct Reports:

• None

Location:

• US - Remote

Travel:

• Not required

Language:

• English

In this role you can expect to

Key Accountabilities - Career Consulting

• Assist candidates across broad spectrum of career transition needs including skill assessment, career goal setting, resume and LinkedIn profile development, job searching, interviewing, and salary negotiation.
• Takes a proactive approach to engaging, motivating, and guiding candidates in the utilization of LHH resources and technology tools.
• Demonstrates and shares expertise in current job-related technology including LinkedIn, AI, ChatGPT, Applicant Tracking Systems (ATS), Company and Business Research databases.
• Takes an active role helping candidates to connect to jobs based on an awareness of current job market trends and understanding of the importance of industry and professional groups.
• Provide coaching expertise to help individuals during interviews and salary negotiations to confidently navigate the job search process and secure appropriate job opportunities.
• Manages time and priorities related to program deliverables and requirements, candidate activity reporting, and engages in LHH training and events when applicable.

All About You

• Preferred 3+ years of experience in career consulting related fields such as human resources, recruitment, coaching, training, or service/delivery.
• Knowledgeable of Talent Acquisition strategies used by recruiters and hiring managers to include ATS systems, applicant sourcing, video screening, salary inquiries, types of interviews, and how to collaborate with recruiters and what to expect.
• Strong job market expertise to assist individuals in identifying where their skills and experience may be a potential fit across various industries and/or job functions.
• Strong service orientation with a passion for making a difference for individuals and a curiosity to learn about unique career/industry experience to assist in identifying viable options.
• Experienced customer service expert with a professional image and attitude, who is sensitive to and enjoys helping people.
• Experience working in a call center or similar setting.
• Experience in virtual coaching and delivering high-touch career consulting services; agility in utilizing Zoom, Microsoft Teams, CRMs, and online portals.
• Proficiency with Microsoft Office and customer support software (CRM experience a plus)
• Proficiency in career technology tools, including LinkedIn, AI-driven job search platforms.
• College degree preferred.

Key Performance Metrics

• Maintain 4.5/5.0 on after-call surveys and service quality scores.
• Follow call flow protocol.
• Demonstrate role competencies: Passion, Collaboration, Inclusion, Courage, Customers at the Heart.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• This is a part-time, variable hourly position. Expected hours of work are 4-6 hours per day however subject to change per business needs.
• Working days are Monday-Friday, with exception to major US holidays.
• Compensation: $37.50 per hour for coaching; $25.00 per hour for training.

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. 

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.