Description

Customer Success is a highly specialized team withing LHH responsible for managing all the Firm’s accounts, from the largest and most complex global accounts to small local accounts. LHH has built the most comprehensive infrastructure devoted to the delivery, coordination and seamless implementation of Talent Management services. This team of experienced individuals works closely with LHH functions and Customer organizations to manage all aspects of LHH accounts. The individual demonstrates an elevated level of tactical proficient and account management responsibilities, which means ensuring all day-to-day account operations and contracted deliverables are completed on time, accurately and to the highest quality.

This is the foundational level individual contributor role on the Account Services Management – Customer Success team and is differentiated from the other levels be the size, scope, volume, and strategic nature of the accounts with which this professional is entrusted.

Reporting Relationships:

• Reports to Director, Account Management Services, Customer Success

Direct Reports:

• This position has no direct reports but is required to direct others in a matrix (account team) structure.

In this role you can expect to

Key Accountabilities

Account Partnership

• Partner closely with Customer Success Managers & Shared Services teammates on assigned accounts
• Provide tactical account operation support for accounts.
• Group event coordination for Career Transition & Mobility assignments.
• Expected to manage basic accounts and/or projects independently.
• Interface with client representative for planning logistics and obtaining required information.
• End-to-end logistical coordination of group events
• Attending client presentation/meetings when needed
• Oversee and advise systems configuration and account setup.
• Participate in all aspects of LHH sales community (training, systems, processes)
• Oversee the management of candidate records – CIE, Orbit record updating and management, Orbit messaging, billing requirements and edits.
• Approve final consolidated client invoicing.

Account Implementation

• Utilize Customer Success best practice for implementing accounts globally.
• Support contract rollout assignment.
• Define processes and create required documentation to implement contract effectively.
• Oversee and advise systems configuration and account setup.
• In partnership with Customer Success Manager, review of contract to ensure account process deliverables (i.e. engagement, reporting, invoicing, etc.) and KPIs are met.
• In partnership with Customer Success Manager, train all client and LHH representatives in the commercial obligations of the contract (Roll-Out)

Account Management & Retention

• Develop credibility & maintain professional relationships with key internal and external clients and account stakeholders.
• Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defines best practices and current LHH sales marketing requirements.
• Effectively partner and direct account team members and shred services in a matrix reporting structure
• Provide management of ongoing account operations and orchestration of all deliverables during the life of the contract.
• Partner with the Account Management Lead and Sales Leaders to plan and prepare for client partner reviews.
• Proactively seek out ways to maximize engagement and process efficiencies
• Develop, foster and maintain client relationships to ensure account retention.
• Remain current on LHH solutions.

All About You

• 5 years’ account management experience in related fields (Consulting, OD, Talent, Change Management, etc.)
• Undergraduate degree required
• Exhibits professional presence in communication, credibility, confidence, and image.
• Proven Event/Project Management experience
• Experience working with mid-senior management level clients.
• Experience managing international accounts or projects.
• Platform presentation experience a plus.
• Highly proficient in computer/data skills including Word, Excel, PPT, Outlook, and Salesforce
• Willingness to travel
• Proficiency in a language other than English is a plus.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

Through mentoring, coaching, upskilling, and reskilling, LHH Career Transition & Mobility (CTM) creates new possibilities for individuals and stronger talent outcomes for organizations. Our Career Transition & Mobility specialists bring unrivaled expertise across industries and functional disciplines, with a proven track record of developing and advancing talent in both local and global markets. This experience has earned the trust of Fortune 500 companies and thousands of small and mid-sized organizations, particularly during periods of transformation, restructuring, and workforce change.

Each year, LHH’s Career Transition Solutions supports more than half a million individuals as they navigate career change and move confidently toward their next opportunity. We deliver compassionate, high-touch transition services designed to support employee wellbeing and accelerate successful outcomes. As a comprehensive talent partner, our solutions include one-on-one career coaching, personal branding, active placement support, career development resources, upskilling and reskilling programs, and our award-winning digital and AI-enabled platform, LHH Career Studio.

LHH’s Career Mobility Solutions enable organizations to invest strategically in their most valuable asset—their people. From personalized career coaching and internal talent mobility programs to future-focused skill development, we empower employees to build sustainable careers, explore new opportunities, develop in-demand capabilities, and successfully transition into new roles within their organization. These solutions strengthen retention, engagement, workforce agility, and long-term organizational success.

With more than 12,000 professionals across 60+ countries and over 50 years of experience, LHH combines unmatched global scale with local market expertise. As part of The Adecco Group, we deliver integrated talent solutions that bring together global best practices, local insights, and centralized coordination—supporting thousands of organizations and millions of individuals worldwide.

LHH.

www.lhh.com

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

For additional information: https://careers.adeccogroup.com/en/usa-eeo-statement 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en