The Project Manager – Customer Success is customer facing, proactive and independently manages program implementation of contracts, ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality while developing relationships with the customer and supporting   

the sellers in expansion opportunities. The PM-CSM will champion all aspects of implementation support, from planning through feedback collection, ensuring a smooth rollout that exceeds client expectations. Mastery of standard implementation procedures will be critical as well as ability to adapt the plan to meet custom requirements and advise on customizations from a process standpoint.  

Reporting Relationships:  

• Head of Solutions & Consulting Leadership Development Germany, Switzerland, Belgium, The Netherlands & Poland

Direct Reports:  

• None

Location:  

• Poland

Travel:  

• Not Required

Languages:  

• Polish / English is additional advantage

In this role you can expect to  

Key Accountabilities  

• Deep understanding of LHH’s solutions and offerings of Leadership Development
• Ability to follow a project plan & think strategically to determine how to implement custom requirements, leveraging SMEs where needed
• Manage and drive communications cadence with customer / internal stakeholders
• Support LHH sales to help drive the sales strategy for each account assignment
• Ability to develop and manage project plan documents with inter-dependencies. Create and execute project charters and maintain throughout project lifecycle.
• Lead cross-functional teams in matrix environment
• Manage and track risks, actions and decisions
• Maintain project budget and profitability
• Responsible for the accuracy and completeness of all project deliverables
• Monitor production and quality to customer/stakeholder/sponsor standards
• Identify and resolve/escalate issues and risks
• Report on project progress, offers viable solutions and opportunities as they arise
• Liaise with client throughout the project
• Manage multiple projects
• Lead meetings and set expectations for project team
• Confirm and implement reporting requirements

All About You  

• Knowledge of and experience in one or more of the following:
  • Training and Development
  • Assessments/surveys/analytics
  • Different modalities of delivering content such as in-person, VILT, asynchronous, microlearning, gamification, digital portals, etc.
• 4+ years’ experience in project management, especially larger projects with established firms
• Experience using a project management software, cloud-based preferred
• Intermediate or above Microsoft Office skills, particularly PowerPoint
• Ability to self-prioritize between multiple projects and tasks
• Exceptional organizational skills
• Self-starter, talent for owning all aspects of a project and proactively taking action
• Comfort working independently and remotely while maintaining strong communication
• Analytical skills, experience reporting on project data
• Willing to learn new technology

What we offer  

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more
• Contract Type: Fix-Term for one year, with the option of permanent.
• Hours: full-time job

About LHH  

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.  

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.   

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.  

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.  

This is LHH.  

Ready for Next.  

www.lhh.com  

LHH is an Equal Opportunity Employer.   

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion