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Product Manager - Ezra
Description
Job Role: Technical Product Manager
Location: London (Hybrid, 3 days in Old Street Office)
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
Reporting into the VP of Product Management, you'll determine and oversee the delivery of the strategy and roadmap for products to achieve business outcomes and financial objectives. Your responsibilities will include coordinating with technology, business, and financial stakeholders to set priorities; manage new development and operations; and provide direction and oversight to product teams.
What You'll Do
- Develop a deep understanding of business goals and processes to inform product priorities and improvement recommendations
- Shape the product strategy, plan and prioritise needs, work closely with product stakeholders and customers
- Oversee the release of complex, highly-technical features and functionality
- Work with our partners and clients on API and other technical integration projects
- Perform internal or external customer research (surveys, product analytics, market research, interviews, hackathons, online forums, etc) to gain insight into the "voice of the customer." Use this insight to define the customer segments the product will target and understand customers' goals
- Facilitate alignment among stakeholders through customer and market research, shaping a product strategy and roadmap that supports company goals. This includes selecting a release plan for early prototypes, MVPs, and subsequent releases, while remaining adaptable to changes inherent in agile delivery
- Monitor business, market, and technology trends to inform product strategy and propose new solutions
- Help translate business requirements into actionable product and technical requirements
- Monitor and evaluate products' performance and champion product improvements
- Guide the product engineering team to scope, plan, and deliver work, applying established delivery methodologies and best practices
- Resolve blockers to achieve business objectives for the product, including technical and resourcing challenges
- Ensure alignment and adherence to corporate, financial, and IT standards (e.g., architecture, compliance, security)
- Increase adoption and consumption of product capabilities
- Manage investment decision-making and finances for the product, taking a return-on-investment approach to increase the value while minimizing product costs
- Define, track, and communicate relevant KPIs
About you
- 5+ years of product management experience working on complex, technical products
- A strong technical background, with the ability to understand, define, and communicate complex technical requirements
- Expertise in defining and building Enterprise level SaaS solutions with an agile release process (experience working on API-based solutions, or AI solutions would be desirable)
- Experience determining and overseeing software development projects and estimating resource requirements
- Experience leveraging data to inform decision-making
- Adept understanding of partner and client needs
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life insurance
- Flexible working hours
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.