The HR & Talent Advisory Practice at LHH is a newly launched strategic consulting arm focused on Leadership, Culture, Organizational Design, and Change. This Practice engages earlier in the client journey to shape leadership and culture proactively. It serves as a strategic differentiator for LHH, elevating the brand and deepening client relationships through high-touch, bespoke advisory services.
 

The Client Director is responsible for expanding and retaining partnerships with existing Leadership Development marquee legacy accounts while proactively accelerating growth through new Advisory business opportunities, acquiring net-new projects and logos. This role will be critical to enhancing LHH Advisory’s market presence and delivering new value to clients through integrated, high-impact consulting engagements.

Reporting Relationships:

• Reports to VP, Regional Consulting - EMEA

Direct Reports:

• None

Location:

• North America (Hybrid work model)

Travel:

• Occasional international travel required

Language:

• Fluency in English (additional languages are a plus)

Key Accountabilities

Client Relationship Management

• Lead and manage a portfolio of marquee client relationships across the UK/I or NAM regions, serving as the primary point of contact for senior stakeholders including CHROs, Talent Leaders, and Transformation Leads.
• Drive the retention, expansion, and satisfaction of existing clients through a consultative, solutions-oriented approach that aligns with their strategic business goals.
• Proactively identify new Advisory opportunities within existing accounts while developing relationships with prospective clients to grow LHH’s footprint across Leadership, Succession, Culture, and Organizational Design.
• Ensure consistent delivery excellence and alignment of solutions with client expectations, leveraging internal resources to provide measurable, high-impact outcomes.

Account Growth & Strategic Advisory

• Develop and execute targeted strategies to expand Advisory revenue through upselling, cross-selling, and the introduction of new offerings across LHH’s integrated solutions portfolio.
• Collaborate with Practice Leads, Consultants, and regional teams to co-create strategic account plans and client proposals that differentiate LHH through insight, innovation, and measurable impact.
• Partner with Global and Regional Account Directors to increase Advisory spend and drive revenue growth against established quotas.
• Represent LHH Advisory externally through industry events, conferences, and professional platforms to build visibility, strengthen relationships, and generate new business leads.
   

Internal Collaboration & Delivery Oversight

• Act as the central liaison between clients and internal delivery teams, ensuring seamless coordination and alignment from project scoping through delivery.
• Monitor delivery performance, client satisfaction, and commercial outcomes to ensure excellence and profitability across accounts.
• Identify and mitigate delivery risks proactively, escalating issues where necessary to maintain client confidence and operational integrity.

Regional Alignment & Reporting

• Contribute to regional business strategy, collaborating closely with the VP, Regional Consulting, to align client engagement goals with broader Advisory objectives.
• Share client insights, competitive intelligence, and market trends to inform business planning and practice innovation.
• Provide accurate, timely reporting on account performance, pipeline activity, and client feedback, maintaining visibility into commercial and delivery metrics across both regions.

All About You

Experience & Expertise

• Minimum 8+ years of experience in client relationship management within a large multinational HR consultancy, and proven success in securing new business (of high project value and high profitability).
• Proven success managing complex client portfolios and driving strategic growth.
• A good understanding of the Advisory landscape (key competitors, buying/value drivers) and how to secure client interest.
• Proven experience within HR consulting, talent advisory, or professional services organizations.
• Strong understanding of LHH’s service portfolio and delivery model.
• Familiarity with regional market dynamics and client expectations.
• Ideally experience and/or understanding of selling organizational design, culture transformation and change management.
• For internal candidates: an advocate of the full LHH ecosystem and proven partnership with adjacent business areas to cross-sell and promote other business lines e.g. Ezra.

Skills & Attributes

• Commercially driven, with successful track record in hunting new sales and not just farming/account management.
• Exceptional relationship-building and stakeholder engagement skills.
• Data driven and adept at using available technologies to deliver strategic account planning approaches.
• Strategic thinking with strong commercial acumen and negotiation capabilities.
• Ability to manage multiple priorities and navigate matrixed environments.
• Strong communication and presentation skills, with executive-level presence internally and externally.
• A positive team player who is open to change and would thrive in an entrepreneurial and agile start-up where resilience and constructive thinking is key.

What we offer

A strategic, client-facing role within a high-impact regional consulting team. The Client Director plays a critical part in advancing LHH’s growth across the Advisory business, shaping client relationships, and influencing outcomes across global markets.

We prioritize continuous learning, innovation, and collaboration to stay agile in a rapidly evolving business environment. You’ll join a diverse, open-minded team where ideas thrive, and people are empowered to deliver meaningful impact.

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.