Description

We are seeking a highly organized and strategically minded individual to serve as the Global Operations Business Process Manager. This role will oversee enhancements and optimizations for a newly implemented system, ensuring it meets the evolving needs of our global business operations across multiple brands within LHH and the Adecco Group.

Reporting Relationships:

• Reports to Business Lead, LHH Global Operations and will work closely wth Product Leadership & other stakeholders across the business.

Direct Reports:

• None

Location:

• This role is global.  Eastern USA, Canada, or Central Europe is preferred. 

Languages:

• Fluent in English

In this role you can expect to

Key Accountabilities

Business Collaboration & Product Management

• Act as the primary liaison between business stakeholders and the product development team, translating operational needs into actionable product enhancements.
• Organize and prioritize design requirements, enhancement requests, and bugs, maintaining a well-structured backlog based on severity and impact.
• Collaborate with cross-functional teams to maximize the system's utility, aligning enhancements with system release schedules.

Continuous Improvement

• Identify opportunities to streamline processes and simplify systems, driving efficiency in daily operations.
• Evaluate reporting capabilities and develop dashboards that provide actionable insights for informed decision-making.

Cross-Organization Partnership

• Work closely with LHH, the Adecco Group, and other brands to ensure seamless coordination of system development and enhancements.
• Foster a strong partnership with software providers and development teams to ensure high-quality deliverables.

Enablement & Adoption

• Develop and implement a comprehensive training strategy to maximize user engagement and system adoption across all levels of the organization.
• Continuously assess system performance, data integrity, and user adoption, implementing improvements as needed.

All About You

• 4-7 years of experience in a product management or operational role, preferably in a global context.
• Proven experience working with product teams and managing system implementations, UAT testing, or end-user training.
• Familiarity with agile project management processes and methodologies.
• Exceptional project management skills, with the ability to manage multiple cross-functional deadlines under pressure.
• Strong communication skills, capable of building relationships with senior stakeholders and collaborating across teams.
• Proficient in Microsoft Office Suite, project management software, and user story management tools like ADO, Jira, or similar platforms.
• Analytical mindset with skills in Excel data manipulation and reporting.
• A self-starter with a proactive approach, comfortable navigating ambiguity and driving change.
• A commitment to fostering a culture of collaboration, learning, and innovation.

Additional Experience Wanted

• Experience with working in Certinia PSA is a major plus++
• SalesForce experience required
• Experience working on software onboarding and implementation (Business Requirements Gathering, Data Clean-up, Data Migration, Integrations, Automation, UAT, Training, Process Mapping) is required 
• Knowledge of LHH Delivery Processes and Operations required
• Knowledge of LHH internal systems (Orbit, OFC, Ngen, ADO, ERPs, etc.) required

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
  Our benefits include:
  • Flexible working model
  • Private medical insurance (PMI)
  • Group personal pension plan
  • Career support for family and friends
  • 25 working days paid holiday with the opportunity to buy extra days off each year.
  • So much more!
   
  Contract: Permanent
  Contract Type: Full-time
  Hours: 37.5 per week
  Must have the right to work in the UK. 

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion