Account Director, Consumer

PRHybrid Remote, London, United Kingdom


Job title          Account Director, Consumer

The Account Director will be a senior lead on key UK and EMEA consumer clients, providing added-value consultancy and driving excellent and consistent service for client retention, growth and profitability. The Account Director will help win clients and drive cascading of business across the network. In working on multi-market credentials, RFIs and pitches, the Account Director will forge strong relationships with colleagues and teams in EMEA to help secure and grow the types of clients the agency is capable of servicing. As a member of the UK senior team, the Account Director is an active contributor to the success of the business and will champion a collaborative, positive culture. Providing leadership and hands-on development of our people are important in this role.

What will you do?

  • Develop close relationships with clients, providing added-value strategic consultancy and initiatives for retention and organic growth
  • Ensure the delivery of excellent, consistent service and measurable business results to clients
  • Drive proactive upselling of services and products to increase retainer and project revenue
  • Promote the integration of PR and digital marketing to deliver a cohesive service offer to clients
  • Manage business and operational elements, including client profitability, budgets and costs, resource planning, etc
  • Work on credentials and pitches, helping to develop the strategic insight, messaging and creative concepts

About you

  • Agency experience integrating PR with digital marketing, content and broader marketing activities
  • Expertise in consumer brands
  • International experience
  • High level of business acumen, including successful commercial management
  • Proven track record of exceeding goals; evidence of consistently making good decisions through a combination of analysis, experience and judgment
  • Excel at managing bright, creative and ambitious people; a collaborative teamworker who is able to instil accountability and empower people to succeed


The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.  

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.