Product Researcher

Product Indianapolis, Indiana Remote, United States


Description

Please Note: For the health and safety of our employees, Lessonly’s physical office is currently closed due to the COVID-19 Pandemic. All of our employees are working remotely through the end of 2020 and we are re-evaluating the opening date of our office on an ongoing basis.

This position may work in the Lessonly office in Indianapolis, IN or remotely from any of the following states: Colorado, Florida, Georgia, Illinois, Indiana, Michigan, Missouri, North Carolina, Ohio, Texas, Virginia or Washington

We’re looking for a Product Researcher to join our growing product team. This is a great opportunity for product researchers* who want to impact the lives of tens of thousands of learners on the Lessonly platform.

As a Product Researcher, you will strategically advance how Lessonly understands its users and their relationship to our product. This is a great opportunity for researchers who want to make an impact on a product roadmap and help shape the design practice at Lessonly as our team continues to mature.

Your primary responsibility will be to lead research initiatives, working with product managers and designers to understand the strategic direction and user research goals. We’re a fast-paced team that values quick, strategic research projects. This is a mixed-methods role (qualitative and quantitative) but will lean heavily on qualitative to inform our product discovery process. You’ll own the research process from end to end: working with squads to ask strategic research questions, recruiting users, conducting research, and then lead the analysis and understanding of the findings.

* - We use product research and user research interchangeably.


Role & Responsibilities
  • Research Expert (25%)

    • Internal thought leader for generative and evaluative (including both formative and summative) research efforts. Includes scoping and recruiting, to method selection, research findings / presentation, doing research throughout the product lifecycle from strategic discovery to tactical evaluation.

    • Synthesize useful insights from quantitative and qualitative research and present findings to engineers, product managers, and stakeholders.

  • Research Executor (50%)
    • Plan, manage, and execute all aspects of generative and evaluative user research, which includes delivery of results with the product squads.

    • Design and conduct research studies to derive actionable insights about our user’s needs, attitudes, behaviors, pain points, and preferences

    • Coordinate recruiting with internal stakeholders (product management, customer experience), and scheduling research participants

  • Research Operations (25%)

    • Create templates and deliverables to communicate your research plans and findings: questionnaires, user journeys, task flows, personas, data visualizations, behavior spectra, test protocols, interview scripts, etc

    • Look for ways to improve our research operations, including:
      • Our recruitment pipeline to be more repeatable and predictable for generative and evaluative research.
      • Better tools, methods, and processes

About You
An ideal candidate is a great listener and observer who can balance several just-in-time research projects with long term research efforts. You’ll partner with product managers, designers, and customer experience to shape our approach to understand our customers. 

Critical Requirements:
  • At least 2+ years of experience conducting user research / product research for digital products that deliver on business goals.

  • Experience in a fast-paced environment where speed, research rigor, and quality must be balanced to meet project needs of a rapidly changing start-up environment

    • You aspire to excellence, but you understand that real artists ship. You know what level of detail is right for the situation.

    • Familiar with scrappy research techniques, iterative design thinking methodologies and have used it on research projects

  • You’re comfortable running multiple projects at once and are a self-starter with an entrepreneurial mindset who loves to improve processes and outcomes.

  • Experience with generative and evaluative research initiatives, with an appreciation for applying lean methodologies.

    • You can design and run research programs using a broad variety of tools, such as ethnography, interviewing, surveys, benchmark tests, usability tests, etc

    • You can correctly analyze qualitative data easily and lead teams through the findings, and analyze basic quantitative survey data as well.

    • Experience conducting semi-structured interviews, contextual field visits, remote usability studies

    • Excellent knowledge of research principles, methods, experiment design, facilitation, and familiarity with combining qualitative and quantitative data

  • You’re a collaborative team member and passionate about improving our product.
     
  • You have confident opinions, weakly held. 
    • You have a perspective on what good products are and what good product research is, but you’re open to meeting team members in the middle.

  • You can identify gaps and biases in our understanding of users and drive the team to improve our knowledge.

Nice-to-Haves:

  • Experience researching in a start-up environment
    • Using guerilla research methods or quick data analysis methods

OR

  • Business Acumen
    • As demonstrated by being able to translate the non-technical business needs into a clear technical action plan and vice versa, seamlessly.

OR

  • Prior Design Experience
    • As demonstrated by having built user interfaces that have been implemented.

How We Work at Lessonly

We are a tight-knit group with diverse backgrounds who value our culture. Individually, we strive to be humble, hungry, and people-smart. As a team we put learners first, we share before we’re ready, we ask clarifying questions, we highlight what’s working, we have difficult conversations, we get agreements, and we make time for life. These aren’t just slogans we put on the wall… these are the values we aspire to live by every day.

Lessonly Benefits

  • Health Insurance - Medical, vision, dental, and life plans available.
  • Disability Insurance - Short-term and long-term coverage.
  • Paid Parental Leave - Because time with your new baby llama is important.
  • Unlimited PTO - We believe in making time for life, so we like to keep this benefit simple. 
  • 401k Plan - Save and prepare for the future with us.
  • Equity - When we win as a team, you should win, too. 
  • Flexibility - What works best for you, works for us—whether that means you’re in the office, at a coffee shop, or at your kitchen table. We have llamas working in Indy and across the U.S. We also provide everyone with a tech stipend to keep their tech rocking and rolling smoothly.
  • Work Happier - Our community is one of recognition and fun. From company-wide shoutouts to dogs in the office to our vibrant Slack workspace, we’re constantly collaborating and celebrating together. 
  • Make Indy Brighter - Every year, we select four organizations that serve kids in Indianapolis and dedicate our time, money, and talent to them. Making time to volunteer and give back to our community matters.
  • Professional Development - We learn from experts, community leaders, and each other constantly. From Mass Classes and workshops to company events and daily conversations, we’re always growing.
  • Accessibility - We’re conveniently located in the Monon16 neighborhood, right by the Monon Trail and the Red Line if you prefer to run, walk, bike, or bus to work. 
  • Self-Care - We have in-house yoga, ping-pong, Peloton bikes, a meditation room, a library for silent work, a mother’s room, wellness groups, and more because we’re humans first and llamas second. 

 

Lessonly is an Equal Opportunity Employer, we do not discriminate against any protected class including, race, color, religion, sex, national origin, sexual orientation, gender identity, genetic information, disability or protected veteran status. Lessonly will provide reasonable accommodation to qualified individuals with disabilities. Please contact careers@lessonly.com if you require a reasonable accommodation to apply for a job.