Safer Gambling Executive

Responsible Gaming Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas UK

We are looking to recruit a talented, self-motivated and enthusiastic individual to join our Safer Gambling team. 

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.

  • Interpreting and Analyzing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. 
  • Monitoring player behaviour and making risk based, self driven decisions.
  • Building relationships with our customers via email, chat, and phone across all of our managed brands
  • Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
  • A keen eye for detail and the ability to think on your feet.
  • Educating and providing information to all staff regarding Safer Gambling strategies and procedures. 
  • Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
  • This role covers 24 hours a day, 365 days a year with varying shift patterns covering day and night shifts

Qualifications

  • Experience of working within a multi-channel customer service environment
  • Enthusiastic; self-motivated team worker
  • Confident handling data and making analytical decisions
  • An Investigative mindset and critical thinker
  • A decision maker with the ability to handle objections or concerns with first-time resolution
  • Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
  • Excellent oral and written communication
  • Previous experience in the gambling industry is desirable

Additional information

Salary & Benefits

  • A competitive starting salary (up to £22,000.00)
  • A robust coaching culture with the option to take part in confidential formal coaching programmes
  • Company pension scheme

Upon completion of your probationary period:

  • You will have Bupa Private Health Insurance
  • £250.00 Health & Wellbeing Budget
  • A mobile phone of your choice which you can use for personal use
  • Cycle to work scheme

Hours

  • Shift rotation basis 

The successful candidate will be over the age of 18, eligible to work in the UK and will be required to complete a full DBS check before starting.
Applications should be in English and will only be accepted through the website.