AML Team Leader
Description
ABOUT THE ROLE
As our AML Team Leader you will inspire individual growth by engaging in regular one-to-one sessions with team members providing feedback to boost performance and foster personal growth. You will manage operational tasks such as undertake necessary administration work, including customer correspondence and recork-keeping while ensuring smooth operations and attention to detail. You will also be efficiently assigning daily operational tasks to achieve seamless teamwork and maximum productivity.
YOU WILL BE RESPONSIBLE FOR:
- Support Operational Duties: Assist the Operations Manager with scheduling, leave requests, sickness reporting, and other operational duties to keep everything running smoothly
- Embrace New Challenges: Take on similar ad hoc work as directed by the Manager, contributing to the dynamic and rewarding team environment.
- Be the Reliable Support: Act as a constant point of reference, offering expert guidance and promptly addressing any queries or escalations made by the team
- Exceed Collaboration Expectations: Ensure optimal handling of escalations from various departments, including RFP, RG, CS, Loyalty, Legal, Compliance and Project Management Teams
- Lead AML Procedures: Oversee the correct application of AML procedures, focusing on risk assessment and customer acceptance policies, ensuring we maintain a secure and trusted environment for our players
- Empower Proactive Actions: Independently identify suspicious behavior and take decisive action, including account blocking and conducting comprehensive AML checks, as well as flagging high-risk customers to management
- Ensure a Safe Environment: Escalate any suspicious behavior promptly through established processes, emphasizing the importance of a secure and protected space for our players
- Promote Skill Development: Be an expert on first-line routines and payment back offices, coordinating the training of new team members, and continually refining skills to ensure top-notch service
- Drive Process Innovation: Collaborate with other Team Leaders to keep policies up to date and introduce new routines and processes based on the evolving needs of the business
- Proactive Issue Resolution: Promptly escalate any issues that may impact daily operations to relevant stakeholders, ensuring smooth and effective workflow
- Nurture Team Excellence: Work closely with the Knowledge Coordinator to conduct quality checks, measure team performance & SLAs, and identify training opportunities for continuous improvement
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Critical Thinking: Employing logical and objective reasoning to assess AML risks and make informed decisions.
- Attention to Detail: Thoroughness in conducting AML checks and investigations to ensure accuracy and compliance.
- Communication Skills: Clear and effective communication with team members, stakeholders, and external agencies, especially when reporting AML matters
- Adaptability: Being flexible in a dynamic regulatory environment and adapting to changes in AML procedures and best practices
- Time Management: Efficiently managing workload and meeting deadlines for AML reporting and investigations
- Technological Proficiency: Familiarity with AML softwares, JIRA, Tabluea, Zendesk
- Organizational Skills: Managing multiple AML cases and documentation while ensuring compliance with regulatory requirements.
- Legal and Regulatory Awareness: Understanding relevant AML laws, gaming regulations, and compliance obligations
- Leadership Skills: Demonstrating leadership qualities to guide and mentor AML teams effectively
- Report Writing: Preparing clear and concise AML reports for management and regulatory bodies
- Customer Service Orientation: Balancing AML compliance with maintaining a positive customer experience
- Ethical Conduct: Upholding high ethical standards in handling sensitive AML information and maintaining confidentiality
- Continuous Learning: Being proactive in staying updated with AML trends, industry best practices, and emerging threats
- Reports to AML Manager
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
