Service Desk Analyst

Technology Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

What you will do:

  • Provisions, maintains, reviews and removes access / privileges for users.
  • Ensure that requests are in-line with SLAs and updated efficiently and effectively.
  • Works with other departments, providing necessary support for user access incidents / issues.
  • Responsible for identifying and delivering improvements to the knowledge base, support processes & tools.
  • Maintaining the IT Asset register.
  • Learn about our Systems in order to be able to provide support to our users.
  • Logging customers support issues raised via our ticketing system
  • Carrying out basic investigation, gathering of information and troubleshooting.
  • Keeping users updated on the status of their support issues.
  • Escalating issues to the relevant teams.
  • Performs other duties as assigned.

Who are we looking for?:

  • Familiar with Linux Systems
  • Familiar with MySQL
  • Familiar with Virtual and Cloud Environments
  • Familiar with IAM Systems
  • Strong Troubleshooting skills
  • Attention to detail and ability to follow process and procedures
  • Good command of written and spoken English
  • Quick learner and willing to improve own skills continuously and adapt to change in a fast-moving atmosphere

**Our company working language is English so we’d like to see your CV in English please**

Our culture:

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride -  regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Working Hours:

Hybrid office/remote – 2 days a week from home including 1 month remote work anywhere

Compensation & Benefits:

  • Competitive salary.
  • Well-being allowance to support your active lifestyle.
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well deserved break and a bit of fun!
  • If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.

And much more!