Risk, Fraud & Payments Team Leader

Risk, Fraud & Payments Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting, and operates two global and scalable brands - LeoVegas and Royal Panda - as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com

Main tasks and responsibilities:

  • The main responsibilities for this role are to handle day to day operations of payments and verifications for MGA markets.
  • Oversee the daily operations of the Risk & Fraud Team and Payments & Verifications Team, ensuring that volumes and SLAs are kept at an optimal level;
  • Monitor activity of incoming and outgoing payments to ensure the smooth operation of all PSPs;
  • Monitor PSP Balances to ensure customer payouts can be affected at all times;
  • Ensure that all processes are up to date and in accordance with compliance requirements set by regulatory bodies at all times, liaising with the RFP Process Coordinator and Operations Quality & Training teams accordingly;
  • Escalate any issues which may affect the daily operations of the team in a timely manner to relevant stakeholders;
  • Ensure that any suspicious cases of Money Laundering
  • are being escalated to the AML team;
  • Monitor player activity correlation with team escalations to identify any active or potential fraud or bonus abuse trends, updating the team accordingly;
  •  Be the first point of contact for the team and other departments for any operational queries/issues;
  • Keep a high level of communication with other Team Leaders to ensure that procedures do not conflict but rather enhance efficiency across all teams;
  • Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers;
  • Specialize in the detection of fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks;
  • Ensure that chargeback processes are updated with industry trends and that all chargeback volumes are being dealt with in a timely manner;
  • Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team;
  • Carry out monthly one-to-ones with team members to provide feedback on their performance;
  • Hold regular team meetings to provide updates to the team, gather feedback and discuss improvements to processes;
  •  Assist the Operations Manager with scheduling, leave requests, sickness reporting and other operational duties;

General Requirements:

  • Ability to work closely with other departments internally across different geographical locations;
  • Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
  • Ability to multitask and successfully operate in a fast paced, team environment;
  • Must adapt well to change and successfully adjust priorities as needed;
  • Two-years’ experience within the online gambling industry is necessary, preferably within a Risk, Fraud & Payments environment;

Essential Competencies:

  • Excellent organizational and communication skills;
  • Meticulous, takes initiative and possesses good analytical skills
  • Ability to meet deadlines on a day-to-day basis and have good time management;
  • Ability to work well with others and be a team-player
  • Good knowledge of Microsoft Office.

Working Hours:

Shift Pattern

Our Culture

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group.

Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. We believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

What we offer

• Competitive salary.
• Well-being allowance to support your active lifestyle.
• Private health insurance to keep our Team Leo healthy and happy.
• Personal development plan to help you reach your goals and ambitions.
• Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
• Employee assistance program to help and guide you in challenging moments.
• Roaring discounts all over Malta island for you to explore.
• Team activities and events to have some well deserved break and a bit of fun!
• If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.

And much more!