Customer Service Executive

Customer Support Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting, and operates two global and scalable brands - LeoVegas and Royal Panda - as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com

Job Description

  • Our mission is to create the greatest online gaming experience and our dedicated team of executives are at the forefront of handling contact from players and resolving queries at the first point of contact. 
  • Building relationships with our customers via email, chat, and phone across all of our managed brands
  • You will also build bridges internally working closely with our Payments, Fraud, CRM and Tech teams- whatever it takes to make sure we have truly satisfied customers.
  • Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
  • This role covers 24 hours a day, 365 days a year with varying shift patterns covering day and night shifts

Qualifications

  • Experience of working within a multi-channel customer service environment
  • Enthusiastic; self-motivated team worker
  • A decision maker with the ability to handle objections or concerns with first-time resolution
  • Excellent written communication
  • Previous experience in the gambling industry is desirable

Additional information

Salary & Benefits

  • £18,000 starting salary with enhancements for night shifts
  • Company pension scheme

Upon completion of your probationary period:

  • You will have Bupa Private Health Insurance
  • £250.00 Health & Wellbeing Budget
  • A mobile phone of your choice which you can use for personal use
  • Cycle to work scheme

Hours

  • Shift rotation basis