Operations Systems Specialist

Other Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming.
A large part of LeoVegas success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta.
LeoVegas offers casino, live casino and sports betting, and operates two global and scalable brands - LeoVegas and Royal Panda - as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com

The employee will have to:

  • Administer the current Operations Systems by ensuring their constant upkeep, and improvement based on operational needs. 
  • Maintain expert-level understanding of all enhancements and releases, and participate in meetings, webinars, and other Provider-related events on any new Roadmap presented.
  • Collaborate with different Teams to ensure efficiency and cross-functional alignment as we grow, while keeping in mind a scalable, data-driven approach.
  • Identify the need for development within current tools, systems, and processes to ensure consistent development across Operations. 
  • Ensure all proposed improvements and development conform with regulatory requirements, to ensure full compliance.
  • Oversee the smooth implementation and roll out of new development and features by collaborating with multiple Developer teams.
  • Establish expertise on all current routines, provider back offices, and internal systems to facilitate the successful implementation of the department project roadmap.
  • Conduct ad hoc reporting to have visibility over performance of systems and identify areas for improvement.
  • Assist with or implement new systems.
  • Troubleshoot and resolve any software performance issues and act as technical support by interfacing with Provider Helpdesks to resolve issues. 
  • Manage a queue of operational requests, prioritizing against evolving and fast-paced business needs. 


Qualifications: 

  • Logic/tech-oriented
  • Highly organised
  • Intermediate knowledge of Zendesk, HooYu, and SEON from a user point of view
  • Knowledge of HTML, CSS, Miro, Confluence, and JAVAscript 
  • Knowledge of Handlebars semantic templates 
  • Knowledge of Risk and Fraud processes


Our Culture:


At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group.
Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

What we offer:

• Competitive salary.
• Well-being allowance to support your active lifestyle.
• Private health insurance to keep our Team Leo healthy and happy.
• Personal development plan to help you reach your goals and ambitions.
• Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
• Employee assistance program to help and guide you in chalenging moments.
• Roaring discounts all over Malta island for you to explore.
• Team activities and events to have some well deserved break and a bit of fun!
• If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accomodation and flight.
And much more!