Japanese speaking Customer Experience Advisor/Key Account Manager

Other Sliema, Malta


Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting, and operates two global and scalable brands - LeoVegas and Royal Panda - as well as a local, multi brand managed services provider referred to as Rocket X. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com


Job Description

As a Key Account Manager/Customer Experience Advisor you will be having close contact with our valued customers via phone, email and live chat. You will also build bridges internally, working closely with our Payments, Fraud, CRM and Tech teams - whatever it takes to make sure we have truly satisfied customers.

You will take ownership of, create and communicate the retention strategy for all verticals for the market(s) within your Retention markets team together with the potential CRM managers.

Building strong personal relationships with the VIP base to maximize loyalty, revenue and player experience in line with relevant procedures and compliance requirements.

Ensuring the smooth running and success of the events process, including planning, execution and follow up on return on investment in accordance with set budget procedures.

Ensuring that all giveaway campaigns are fully evaluated and that this information is used in future planning.

Ensuring that the player experience when moving from one segment to the next is as smooth as possible by working extremely close to the CRM manager(s) for the markets within your Retention markets team.

Ensuring that the player experience is maximized for all processes in which the KAM manager is responsible for the direct player communication (e.g. SOI process).

Performing other tasks as assigned when needed.

This specific role requires you to take ownership of the VIP players in the  Japanese markets.


Excellent planning and time organization skills and of course -superb attention to details.

English - Fluent

Japanese - Native

1-2 years of iGaming experience

You have a genuine interest of our product

Our Culture:

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group.

Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

What we offer:

  • Competitive salary.
  • Well-being allowance to support your active lifestyle.
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well-deserved break and a bit of fun!
  • If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.

And much more!