Quality Assurance Specialist Italian - Speaking
Description
ABOUT THE ROLE
The chosen candidate will be responsible for conducting thorough reviews of the quality of customer support agents' interactions as well as providing feedback, coaching and training sessions. We also play a key role in evaluating current processes and developing procedural improvements.
YOU WILL BE RESPONSIBLE FOR:
- Conducting quality evaluations for agents.
- Conducting face-to-face training and coaching sessions as required.
- Suggesting improvements to workflows, procedures and processes
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Minimum of six months relevant experience within the iGaming industry.
- Fluent in both written and speaking English and Italian.
- Excellent attention to detail.
- Strong time management and organisational skills.
- Impeccable initiative and proactivity.
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
