UK Safer Gambling Manager

Responsible Gaming Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas UK

ABOUT THE ROLE

 

Our mission is to create the safest and greatest online gaming experience, and as our Safer Gambling Manager you will be responsible for leading our Safer Gambling team in a collaborative and innovative environment. This position is an opportunity to lead and develop a high performing Safer Gambling team, ensuring operational excellence whilst adhering to regulatory requirements.

 

In this role you will work closely with the Head of Responsible Gambling, to develop and execute an operational strategy aligned with company goals, act as an escalation point for high-priority issues, and facilitate communication across departments. Staying up to date with UK compliance requirements and evolving SG regulations is essential.

 

If you’re passionate about Safer Gambling, and have previous experience in the industry, this role offers a unique opportunity to shape the future of Safer Gambling.

 

YOU WILL BE RESPONSIBLE FOR:

 

         Lead and mentor the SG UK leadership team, supporting roles (QA & trainers) and Analysts

         Define appropriate KPIs for each role and conduct daily monitoring of these KPIs,
investigating and addressing any performance issues.

         Take ownership of and manage team KPIs to ensure that the team performs to the required standards to meet and exceed departmental KPIs

         Foster a strong culture of collaboration, innovation, togetherness and efficiency within the team

         Oversee daily operations within the team ensuring that staffing and coverage are adequate on a day to day basis

         Continuously review and improve team processes, with a key focus on efficiency, quality and compliance

         Collaborate closely with the Head of RG to develop and execute an operational RG strategy which is aligned with the Company’s overall goals and objectives

         Act as an escalation point for complex or high-priority issues, ensuring a timely and compliant resolution

         Facilitate open communication between teams and departments including other Operations teams, Compliance, Commercial, and Product to improve relationships and processes with key stakeholders

         Keep up to date with the Compliance requirements, SG policies and evolving SG  regulations for the UK market

         Assist in the creation, development, implementation and/or acquisition of tools and
technologies which will help to improve team performance and protect customers from harm

         Contribute to discussions around budget planning and allocation for the department, as well as discussions related to headcount and staffing

         Reports to the Head of RG

 

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

         Previous leadership experience within SG or a related department is required

         Strong problem-solving and critical-thinking abilities

         Confidence in making decisions under pressure

         Ability to understand the needs of the wider business and how these relate and affect the SG team

         Strong ability to build relationships with team members and different stakeholders across the business

         Capable of aligning team efforts with organizational goals

         Ability to analyze data, evaluate performance metrics and make informed decisions based on these

         Ability to adjust quickly to changing environments and challenges

 

WHO WE ARE

 

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
 

BENEFITS

 

        Hybrid work policy

        4 weeks of Workation (T&C apply)

        28 days paid leave + public/bank holidays in England

        Matched pension contributions up to 6%

        BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments

        250 GBP wellness contribution annually  (T&C apply)

        Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.

        Team and office social events throughout the year, which also include a quarterly team budget

        Enhanced parental leave

 

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

 

Would you be a good fit for the Leo Pride - give us a roar!