Retention Coordinator

Retention Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting. We operate global and scalable brands including LeoVegas & Royal Panda, as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com


Role Description: 

  • Prepare and execute bonus reward programs for CRM, KAM, Affiliates and other teams for all Brands/Markets. 
  • Setting up of tournaments and missions, provider and in-house tools.
  • Prepare the content and publication pages of all promotional on-site assets for Retention purposes for all Brands/Markets. 
  • Complete the Delivery tasks by ensuring that customers receive the correct content/bonuses/rewards that are relevant to campaign requests in JIRA.
  • Assist with optimization and enhancement of all processes, routines and mechanics.
  • Assist with Quality and Accuracy tests to ensure risk/error reduction on rewards, site tasks and delivery tasks.
  • Assist with escalating fault reports for the relevant persons/team.
  • Quality checks of Scheduling of Campaigns with CRM Manager. 
  • Assist CRM Manager build, document and maintain country profiles, including key information such as welcome offers, player onboarding, other life cycles, ad hoc campaigns, promotional patterns that the players in the market are used to as well as any other beneficial country specific information
  • Other Ad-hoc duties as required