Assistant Manager, Registered Agent

Fulfillment Glendale, California


Position at Earth Class Mail

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be onsite in our Glendale, CA office.


At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all.

As the Assistant Manager of our Registered Agent (RA) team, you will ensure our team maintains an acceptable level of efficiency while collaborating with leadership to eliminate bottlenecks and backlog. In this role you will be responsible for the RA team’s productivity and accuracy on a daily, weekly and monthly basis.


You will

        Develop understanding of RA requirements.

        Monitor productivity and accuracy on a daily, weekly and monthly basis.

        Manage team’s daily attendance.

        Interview, hire and assist with training of new employees.

        Work with leadership to continually improve the RA team’s engagement scores.

        Create a training plan to eliminate single points of failure.

        Assist in the creation of any new operational procedures and measurements as needed.

        Conduct weekly team meetings and bi-weekly one on ones.

        Lead and/or participate in the monthly, quarterly, and annual planning and goal setting process.


You have

        3+ year’s experience in a team lead or management role.

        BS or BA or equivalent experience.

        Proficiency with, and the ability to rapidly navigate between the following applications and systems: Windows & Mac OS, Internet search engines, including but not limited to Google and Yahoo; Microsoft Office, including strong skills in Excel, Word, PowerPoint, Project.

        Excellent communication skills with the ability to communicate at all levels of the organization and with partners.

        Proven experience with planning, organizing, and executing plans in a timely manner.

        Experience working in a fast-paced environment and meeting aggressive deadlines.

        Strong oral and communication skills are crucial, specifically the ability to effectively communicate the exchange of information and ideas in ways that promote mutual understanding and effective decision-making.

        Ability to respond readily to changes in the industry, environment, or organization and take constructive steps to address them.

        Strong self-motivation and ability to work independently.

        Demonstrated strong analytical skills.

        Demonstrated ability to evaluate, communicate and document processes and methods

        Must have a flexible schedule, including availability on evenings and weekends as needed.


LegalZoom is a remote-first company and the national range for this role is ($56,700 - $97,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

        Medical, Dental, Vision Insurance

        401k, With Matching Contributions

        Paid Time Off

        Health Savings Account (HSA)

        Flexible Spending Account (FSA)

        Short-Term/Long-Term Disability Insurance

        Plus other wellness benefits to include:


        Mental Health

        One Medical

        Wellness reimbursement of up to $250


For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.