Employee Relations Senior Manager

People United States


About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


We’re looking for an experienced Employee Relations Sr. Manager to lead critical employee relations work on our People Operations team. People are the driving force of success at LegalZoom and we’re building the team that drives our growth and shapes our culture. If you’re someone who is passionate about employee relations and ensuring a positive ethical workplace and culture, we want to talk to you.

You will

  • Partner with the People Operations and legal teams (internal and external) to drive a consistent ER process across the organization
  • Lead sensitive investigations on policy violations and employee relations matters
  • Resolve conflicts and effectively execute solutions on compliance and employee relations topics
  • Facilitate trainings to build employee relations skill set across People Operations team and people managers
  • Leverage insights to influence all levels of the business and effectively handle complex employee situations
  • Partner with the HRBP team on interventions required for employees, effective management of performance cases, and preventing employee relations risks
  • Recommend policy changes and enhancements based on investigation outcomes and trends
  • Coach and influence all levels of employees with the ability to successfully deliver difficult messages

You have

  • Bachelor’s Degree
  • 8+ years of directly applicable HR and employee relations experience
  • Knowledge of US employment laws and regulations, especially in California and Texas, and the ability to appropriately spot employment risks and issues
  • Track record of exercising sound judgement, while balancing acting with a sense of urgency and need for attention to detail
  • Excellent communication skills and ability to convey empathy while managing sensitive situations
  • Ability to successfully navigate ambiguity in a fast-paced, fluid environment
  • Demonstrated commitment to diversity and inclusion
  • Excitement to build Employee Relations COE and lead foundational efforts
  • Experience in the technology industry strongly preferred

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of
work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.