Senior Product Manager, Offer Enablement and Product Catalog

Product San Mateo, California United States


Description

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

Overview

 Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Then this could be the opportunity for you!

In this role, you will partner with engineering, product marketing, and other cross-functional teams to reimagine how we  bundle, price, and sell LegalZoom’s products in our rapidly growing business in a way that drives customer value and ensures scalability. You’ll partner with leadership & other product managers to identify opportunities to develop our product catalog capabilities which will support the creation of flexible product offerings for our prospective customers.  You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our Small Business customers, drive huge business value and define the future of democratizing law for SMB entrepreneurs.

You will

        Define the roadmap and execute on product catalog initiatives focused on unlocking remarkable experiences for customers

        Be intimately connected and a champion for customers

        Learn fast, fail fast mindset – move with speed levering lean methodology practices

        Own planning and end-to-end execution of features/programs working with business, product design, and engineering teams

        Leverage data and insights to drive quality customer experiences

You have

        3+ years of tech industry product management experience

        Proven track record of building and delivering successful direct-to-consumer products with platform experience.  E-commerce or subscription services preferred

        Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making

        Ability to leverage strong problem-solving and analytical skills to transform challenging user experience, business, and technology problems into actionable paths

        Superior interpersonal and communication skills that bridge the gap between business and engineering

        Understanding of software engineering concepts and best practices specifically focused on APIs & platform strategy.

        Understanding of pricing best practices & the buyer user journey.  

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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