Sales Manager
Description
About LegalZoom
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.
Overview
The Sales Manager will lead and grow a sales team to provide a world-class experience for our customers and employees. The opportunities of a continuously evolving business make leadership at LegalZoom a rewarding career. As a Sales Leader, it is your job to lead the team and seek solutions that create a high-performing work environment that drives strong business outcomes. Duties include but are not limited to coaching a team of sales representatives, enabling them to exceed their quotas consistently. Run weekly 1-on-1s with each direct report to help them overcome roadblocks and chart their long-term career growth. Monitor team KPIs and proactively identify the actions that your team members can take to improve each month. Analyze team performance data to suggest scalable improvements to core sales processes and sales training. Foster a transparent, inclusive, and achievement-oriented team culture. You will be responsible for building and inspiring a high-performing team of unique individuals who deliver positive experiences for LegalZoom customers.
This position will be located in our Austin office.
You will
- Drive amazing customer experience and results through team development
- Show a passion for people development and ownership of the customer experience
- Document training, team-building, and sales process plays that work and share them with your colleagues to drive improvement across your organization
- Have strong empathy for peers, direct reports, and customers
- Have excellent communication skills and the ability to motivate behavior change
- Be adaptable, agile, and open to changing processes
- Diplomatically managing multiple commitments to customers, staff, and operations
- Demonstrate strong leadership skills: set clear priorities and performance goals for the team and eliminate barriers to the team’s success
- Show sound business judgment and the ability to think strategically in a fast-paced environment
- Explore new areas of expertise as business needs change
- Develop and mentor a team of Sales Specialist
- Utilize effective time management, including the ability to multi-task, organize, and prioritize
- Hold yourself and your team accountable for demonstrating LegalZoom Operating Values
- Consistently monitor, coach, recognize, and performance manage your team
You have
- Associate degree, Bachelor's degree preferred
- Minimum of 4 years of leadership experience with a Sales background
- Customer-first mindset: Demonstrated ability to understand and relate to customer concerns and build trust and rapport
- Positive attitude and are a culture amplifier
- Experience developing and mentoring team members
- Strong sales acumen with a consistent track record of quota achievement
- Self-starter who takes the initiative and works with limited direction
- Excellent listening skills with the ability to problem-solve and de-escalate as needed
- Impeccable communication skills
- Proficient computer skills and the ability to navigate multiple applications
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
LegalZoom is a remote-first company and the national range for this role is ($75,600 - $98,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.