Business Startup Specialist
Description
- Help entrepreneurs start businesses by consulting on and selling our business formation services
- Develop and nurture strong relationships with clients, making connections that matter
- Identify client needs and tailor solutions that align with their goals
- Work alongside a driven team to drive sales growth and achieve greatness. Collaborate with Passion!
- Embody our mission and values in every interaction, making a real difference (Service Excellence, Teamwork, Ownership, Respect, and Integrity)
- Handle high-volume customer interactions while maintaining exceptional service quality
- Utilize CRM software to manage leads, track client interactions, and maintain detailed records
- Process client information, payments, and documentation with accuracy and attention to detail
- 1+ years customer service experience in call center, sales, hospitality, retail, or service industries with a proven track record of excellence
- High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction
- Proven ability to build trust and provide consultative solutions - experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance
- Strong problem-solving capabilities, including researching customer needs, resolving complex issues, and de-escalating challenging situations
- Technical proficiency with CRM systems, multiple software platforms, and the ability to quickly learn new technologies
- Experience with data entry, payment processing, and maintaining detailed, accurate records
- Track record demonstrating self-motivation, adaptability across different environments, and ability to work independently or as part of a team
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit the Participation and Right to Work pages.