Fulfillment Agent

Fulfillment Austin, Texas


Description

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.

Overview

Every legal document tells a story, and every document we process here at LegalZoom touches a customer’s life in a very real way, whether it’s a document to help them start a business, protect an idea, or protect their family. That’s why our Fulfillment Agents are so critical. We don’t just rely on technology, but our agents carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive.

 

Our Fulfillment Agents are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams.

 

You will

  • Responsible for accurate and timely production and fulfillment of document orders for the customer and/or government agencies.
  • Resolving order processing problems and recording time measurements related to production activities.
  • Review and reassign cases to appropriate processors for completion (SF cases, download materials, etc.)
  • Review customer document orders for completeness and correctness according to prescribed document order requirements.
  • Act as the point of contact for receiving and owning the resolution of customer issues during the fulfillment process, which may require communicating with customers via email and phone.
  • Meets and/or exceed production quotas and/or quality metrics
  • Cross-training in other areas and performing tasks as directed by management
  • Perform other related duties as directed by Management

 

 

You have

  • HS Diploma or equivalent
  • Detailed Orientated
  • Working knowledge of Microsoft Word, Excel, Adobe, Outlook and internet navigation.
  • Effective Time Management Skills
  • Comfortable working efficiently across multiple data platforms and utility suites
  • Consistent track record of quota achievement
  • Ability to excel in high-pressure, fast-paced environment
  • Copyediting, proofreading or academic grading experience

 #LI-Remote

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.