Senior Product Manager, SMB Compliance
Description
About LegalZoom
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.
Where we work
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our product teams are centered around Austin, LA Metro, and SF Bay Area offices to allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.
This position is a remote role though must be located in the LA Metropolitan or Austin Area for collaboration opportunities.
Overview
This role is focused on the compliance of small businesses. Our customers are signing up for a recurring service to keep them compliant with their businesses and nonprofits and your goal is to deliver on that promise. These are subscriptions that customers purchase when starting or running their business. Your role will be to expand the current offerings of the products we have, deliver more for the current customers, and understand the key compliance moments so LegalZoom and partner products are relevant and timely to those customer needs.
The goals for this role will be focused on retention, with meaningful engagement as a leading indicator as well as new acquisition by expanding what the product can do. This is a high growth area of the LegalZoom business and we need a cross functional leader to rally the team, be data driven and deeply grounded in the customer problem.
You will
- Take a hands-on approach to leadership of your projects. You’ll own planning and end-to-end execution of features/programs, working with cross functional partners. You’ll define the roadmap and inspire the team to execute.
- Focus on improving customer satisfaction, and by doing so, you’ll also enable a long-term relationship with LegalZoom beyond the point of formation.
- Be intimately connected with, and a champion for, our customers.
- Possess a learn fast, fail fast mindset – identify, then focus on the key opportunities. You’ll understand risk, and recognize when to ship fast and iterate from there.
- Leverage data and insights to drive quality customer experiences and business outcomes.
- Understand your funnel and be able to diagnose problems and lead brainstorming sessions for solutions
You have
- 5+ years of product management experience at a tech company, ideally in subscription products at small business or consumer companies.
- Meaningfully grown a product in a thoughtful, strategic way, including understanding retention of the product and go to market moments.
- Proven ability to define customer needs through interviews and data, and translate those insights into measurable product improvements
- A data-driven mindset, with the ability to interpret the data in-context and model changes. You make the recommendation and you act on it, with proven experience utilizing metrics & insights as tools for informed decision-making.
- Outstanding storytelling and communication skills, with the ability to adapt your style as you work with others up, down, and alongside you in the organization
- A bias toward action and a track record of delivering value quickly, then improving through feedback and insight
LegalZoom is a remote-first company and the national range for this role is ($125,200-$166,900). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.