Senior Revenue Technology Administrator
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
This hybrid position will work remotely as well as onsite in our Austin, TX office.
Overview
The Revenue Technology Administrator III is a critical member of the Revenue Operations team, responsible for the administration, optimization, and integration of LegalZoom’s revenue technology stack. This role will leverage deep expertise in telephony, routing, CRM, automation, and quality management tools to ensure scalable, reliable, and high-performing systems for high-volume inbound and outbound sales and contact center teams. The ideal candidate will partner cross-functionally to drive operational excellence, support change governance, and deliver actionable insights that align technology with business objectives.
You will
- Administer, configure, and document Amazon Connect, including call flow design, telephony integration, routing logic, and troubleshooting for high-volume contact center environments.
- Manage and optimize MaestroQA or similar quality management tools to support sales and customer experience teams.
- Own scalable workflow designs and recommendations as a Salesforce Administrator, driving optimization for lead routing, prioritization, data quality, enrichment, and sales motion changes.
- Ensure seamless integration and high data quality across the revenue tech stack, including (not not limited to) Salesforce, AWS Connect, MaestroQA, and integration tools such as Workato.
- Drive contact center performance reporting by translating sales and CX workflows into technical requirements, dashboards, and actionable reporting.
- Lead triage and intake for frontline user support, troubleshoot system issues, resolve requests, and escalate when needed.
- Collaborate with Sales, CX, RevOps, Product, GTM, and Technology teams to implement and govern system enhancements and process improvements across the go-to-market environment.
- Document technical designs, system configurations, and integration logic to ensure clarity, traceability, and long term maintainability.
- Develop and maintain process documentation, SOPs, and operational playbooks tied to revenue technology and workflow improvements.
- Perform QA, UAT, and feedback cycles for new features, system changes, routing updates, and workflow enhancements.
- Maintain strong documentation practices for SOPs, technical requirements, and ongoing system updates across all revenue technology platforms.
- Perform other duties as assigned
- Occasional travel may be required as needed
You have
- 5+ years of experience in revenue technology administration, sales operations, revenue operations, or a related technical field with a strong track record of driving high growth or high volume sales and contact center environments.
- Hands-on experience administering Amazon Connect (or related system), including call flow configuration, routing logic, and telephony troubleshooting.
- Salesforce Admin Certification, with proficiency in user management, declarative automation, flow design, workflow optimization, and scalable configuration management.
- Demonstrated expertise managing lead routing and prioritization logic across CRM and telephony systems to support inbound and outbound sales motions.
- Familiarity with revenue technology stacks for high volume contact center, sales, and/or support environments, including CRM, telephony, QA, and integration tools.
- Strong troubleshooting skills across CRM and other RevTech tools.
- Experience driving change governance, documenting system changes, and writing clear SOPs in fast moving go to market environments.
- Proficiency with integration tools such as Workato or Mulesoft for workflow automation and data movement.
- Experience developing high velocity, high volume, or contact center performance reporting and translating sales/CX workflows into technical requirements
- Strong triage and issue intake management skills for managing frontline user support and technical issue resolution.
- Excellent analytical, communication, and stakeholder management skills, with the ability to translate complex requirements into actionable solutions
- Bachelor’s degree or equivalent experience in business, operations, technology, consulting, or a related field
The national range for this role is ($105,300-$140,400). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Plus other wellness benefits to include:
- Fertility
- Mental Health
- One Medical
- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.