Mail Management Specialist

Fulfillment San Mateo, California


Description

Position at Earth Class Mail

About LegalZoom

 

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

 

Overview

 

LegalZoom wants employees who are fanatical about delivering world-class experience & products to our customers!  Our Address/Delivery Operator ensures incoming mail reaches our customer’s accounts. This position requires someone who will provide onsite support to the virtual mail division of our business. In this role, you will receive shipments from various carriers and ship these packages to a specified location. You will be responsible for speed, efficiency, accuracy while maintaining high productivity levels.

 

You will

 

        Document, sort, pack, and ship customer mail

        Monitor the flow of mail from our remote locations to our processing center(s) and investigate any disruptions, opening cases, contacting vendors, and submitting refunds/claims when necessary.

        Import, categorize, and review address network shipping backhaul and invoice data from a variety of sources, including USPS and UPS.

        Support the development and implementation of processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.

        Support quality control metrics and programs, and drive continuous quality improvements (systems, processes, and capability), innovation and elimination of non-value added tasks.

        Work with management to resolve production problems and bottlenecks to ensure efficiency and prevent delays & customer dissatisfaction.

 

 

You have

 

        Exceptional attendance and punctuality.

        Able to lift 40lb.

        Ability and experience to independently self-manage, absent of leaderships direct oversight.

        Positive-thinking and team player.

        Have flexible schedule, including availability on evenings, weekends and holidays.

        Overtime as needed by department, including working on holidays

 

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.