Creative Principal Project Manager

Marketing United States



Creative Operations (Principle)


About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. 

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further. 

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.


The LegalZoom in-house creative team produces live-action and animated videos, engaging digital and social content, product demos, compelling written content and world class visual design. You’ll be responsible for leading the team’s workflow with a combination of incredible operational acumen, interpersonal communication skills and the technology know-how to use the available tools to build and manage the entire creative end-to-end workflow from the ground up.

You will

  • Implement a creative intake and workflow management tool that establishes a clear process for creative requests, creative resource assignment, and prioritization system that works for the entire organization
  • Establish a digital asset management (DAM) system to organize our assets and keep track of versioning when necessary. 
  • Develop and update SLAs for various types of requests to increase predictability, transparency and the highest levels of creative quality—and then be responsible for ensuring those timelines are adhered to. 
  • Negotiate timelines/deadlines with various teams within the org across various levels of seniority
  • Develop and execute full comprehensive project plans that embrace industry best practices for creative workflow, including but not limited to scope management, change management, quality management, requirements management, and securing all necessary resources needed to achieve the project objectives.
  • Interrogate briefs from internal stakeholders to ensure they're holistic and complete, gather additional requirements and specs from requestors, set up and lead creative kick offs as needed, and optimize the intake process so fewer info gathering sessions are necessary in the future.
  • Identify, organize, and allocate necessary creative resources across the department to oversee creative work including advertising campaigns, video content, digital assets, copywriting, design, and more.
  • Serve as the expert for the entire creative pipeline, planning and documenting all phases of creative project lifecycle from briefing, prioritization, resource and timeline management, to the delivery of final assets.
  • Proactively gather and identify forthcoming projects across the org so there's more foresight into what's to come.
  • Acts as an advocate for the Creative team, building strong relationships across all areas of marketing and other cross functional teams to ensure successful alignment of roadmaps and collaboration on creative deliverables.
  • Develop and maintain positive, collaborative and productive relationships with internal and external core functional partners, senior leaders and executive stakeholders to ensure clear forecasting, seamless execution, and delivery at scale.
  • Maintain primary budget documents for the team, which included licenses, production costs, etc.

You have

  • 5-8 years of experience in project management
  • Extensive experience evaluating and using project management tools 
  • Familiarity with how creative bills of all kinds become laws
  • Ability to interact with requestors at all levels to intake briefs and communicate what’s needed to the right teams 
  • An unparalleled ability to set priorities on a daily basis and juggle multiple projects at once

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.