Partner Services Manager

Tax Austin, Texas


Description

 

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Overview

We are looking for an experienced Partner Services Manager to join a growing segment of the LegalZoom organization. You will focus on the day to day management of our partner relationships and their performance.

 

 You will

  • Manage relationships with key partners for Tax services, including integration support, monitoring performance and SLAs, error remediation, and product optimization
  • Analyze current operations and performance; investigate and solve problems based on internal and external data
  • Propose enhancements to our or partner processes to strengthen performance
  • Track projects internally and from partners to reach key strategic goals; communicate key milestones across teams and help remove blockers
  • Analyze partners’ performance and update management and execs
  • Provide feedback to partners, create remediation plans where necessary and monitor their execution

 

 

You have

  • 5+ years of professional experience, ideally in tech operations or partnerships
  • Excellent communication skills – including leading meetings, setting requirements, and presenting results
  • Great project management – be able to advance multiple projects, track the progress of internal and external teams, and communicate updates and blockers
  • Analytical and problem-solving skills – the ability to use data to find insights and create solutions
  • Experience working with cross-functional teams and delivering large projects
  • People person – enjoy working with a variety of teams and be able to engage with senior- and junior-level colleagues

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.