Fulfillment Agent

Fulfillment United States


Position at Earth Class Mail

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.


At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all.

As our LegalInc Filing Agent, you will have an impact on the products and services we deliver to our customers.  You will be responsible for submitting filings for various entity types to the numerous secretary of state offices. In this role, you will be trained to submit filings, review filings, retrieve articles of organization/incorporation and call or email various secretary of state offices. You are required to demonstrate speed, efficiency, accuracy and consistency while maintaining high productivity levels.



You will

        Fulfill orders by preparing various legal documents to comply with federal, state, and local jurisdictions.

        Register entities in various states to transact business.

        Review multiple legal documents per day to ensure accuracy and completeness.

        Conduct thorough searches of various federal databases based on information specifics.

        Contact the IRS to obtain EINs when required.

        Organize and maintain document management and retrieval systems, including computerized systems and annual reporting of business entities, and business records.

        Retain and maintain various government policy and procedure information.

        Maintain quality service by adhering to  procedure manuals, resolving processing problems, and recording time measurements

        Communicate with various teams across the organization to resolve customer inquiries.

        Support operations by cross-training on related responsibilities.

        General clerical responsibilities include, but not limited to, photocopying, faxing, scanning, mailing, filing, phones, and performance of other administration duties as assigned by the leadership team.

        Follow processes and procedures that are set by your team and the company.




You have

        Exceptional attendance and punctuality.

        Ability and experience to independently self-manage, absent of leadership direct oversight.

        Positive-thinking and team player.

        3+ years of experience in a high-volume, process-oriented production, order fulfillment, legal or service environment. 

        Demonstrated increase in responsibility.

        Highly ethical individual with a strong desire to succeed both professionally and personally.

        Exceptional communication skills.

        Strong problem solving and troubleshooting skills.

        Ability to manage multiple priorities.



        Strong MS Office skills.

        Have a flexible schedule, including availability on evenings, weekends and holidays.

        Overtime as needed by department, including working on holidays

        Working knowledge of labor laws.

        BS or BA or equivalent experience required.



LegalZoom is a remote-first company and the national range for this role is ($37,440 - $45,760). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

        Medical, Dental, Vision Insurance

        401k, With Matching Contributions

        Paid Time Off

        Health Savings Account (HSA)

        Flexible Spending Account (FSA)

        Short-Term/Long-Term Disability Insurance

        Plus other wellness benefits to include:


        Mental Health

        One Medical

        Wellness reimbursement of up to $250


For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.