Technical Customer Service Representative

Customer Service Moline, Illinois


Position at TownNews, a leading application service provider of hosted Web solutions for newspapers, seeks a multi-talented Technical Customer Service Representative for their Moline, Illinois office.

Responsibilities include phone support, customer training, web page troubleshooting and editing.  This is a full-time position.  Support hours range from 7 a.m. to 6 p.m., Monday through Friday.

The successful candidate will possess:

  • The ability to multi-task and be an organized self-starter
  • Solid troubleshooting skills
  • Demonstrated ability to learn new software
  • Excellent professional written and verbal communication skills
  • Prior experience with HTML, CSS, and JavaScript is preferred
  • Must have previous customer service experience offers a competitive salary, great benefits and the opportunity for successful employees to develop within a growing technology company. hosts web sites for more than 1,500 newspapers nationwide. is majority owned by Lee Enterprises.  More information at EOE