Lean Tech Careers

Description

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Currently, we are seeking an IT Helpdesk Support with a strong English level to join our team. 

Position Title: IT Helpdesk Support 

Location: Remote (Colombia)

What you will be doing:

● Provide Level 1.5 to Level 2 technical support for end-users (internal staff)
● Troubleshoot issues related to:
○ Office 365 (email, Teams, SharePoint)
○ Zendesk (ticketing platform)
○ Printers and print connectivity (IP-based access, drivers, queues)
○ Internet and VPN connectivity (wired, wireless, and failovers)
○ Desktop/laptop hardware issues and basic component replacements
● Support Active Directory (password resets, group changes, account lockouts)
● Maintain accurate records in Zendesk: ticket logging, status updates, resolution steps
● Set up new devices (imaging, provisioning, software install)
● Collaborate with IT Implementation team during onboarding/setup
● Use remote support tools to assist users (e.g., AnyDesk, TeamViewer, RDP)
● Monitor recurring issues and propose improvements or documentation
● Deliver excellent customer service in all interactions

Requirements & Qualifications

To excel in this role, you should possess

● Main Skills:

These are the must-haves that are essential for this position.
○ 1–2 years in a Helpdesk or IT Support role (Tier 1 or mid-Tier 2)
○ Strong troubleshooting skills with:
■ Windows OS (installation, profile setup, patching)
■ Networking fundamentals (IP, DNS, DHCP, subnetting)
■ Printers and peripherals
○ Familiarity with Office 365 and Active Directory
○ Experience using a ticketing system (ideally Zendesk)
○ Remote support experience using tools like TeamViewer or RDP
○ Strong English communication, both written and verbal
○ Customer service mindset, empathetic, responsive, reliable
○ Autonomous, able to take ownership of problems and follow through independently

● Secondary Skills:

These are additional skills that will help you succeed in this role.
○ Basic scripting (PowerShell, Python)
○ Experience with 3CX phone systems
○ Understanding of SSO and MFA tools
○ Knowledge of SharePoint file permissions
○ Exposure to tools like Samsara, Idelic, Fusion, or McLeod TMS

Why you will love Lean Tech:

● Join a powerful tech workforce and help us change the world through technology
● Professional development opportunities with international customers
● Collaborative work environment
● Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and
growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.