Account Manager
Description
Lean Tech is a fast-growing company located in Medellin, Colombia. We currently have one of the most prominent networks within the entertainment, financial, and logistics industries. Our corporate projections represent hundreds of opportunities for professionals to grow and boost their careers. Working with us means collaborating with large engineering teams across Latin America and the United States.
We are currently looking for an experienced, dynamic, and highly motivated Account Manager who will be building and maintaining strong, long-lasting customer relationships, facilitating the development and growth of collaborators assigned to the account, and seeking opportunities to expand and increase profitability.
Your Functions, Duties, and Tasks as a Lean Tech Warrior:
- Operating as the lead point of contact for any and all matters specific to his/her account
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, and teaming up with other departments such as implementation, placement, and growth to renegotiate contracts and agreements, to maximize profit
- Actively seeking growth opportunities within the assigned accounts
- Serving as the lead point of contact for all customer account management matters
- Ensuring the timely and successful delivery of Lean Tech solutions according to customer needs and objectives
- Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics, along with client satisfaction
- Preparing reports on account status according to management instructions, and establish processes.
- Assisting with challenging client requests or issue escalations as needed
- Communicating constantly and clearly with the customer to gather all requirements, leaving organized records and making sure everyone involved is aligned with the information
- Doing daily follow-ups to each account to ensure all efforts are effectively directed towards fulfilling customers' expectations
- Providing feedback from customers, developers, and any other relevant party to ensure the continued improvement of the account
- Managing all personnel requests and needs, following the appropriate conduct and leaving organized records
- Delivering timely and effective actions plans to solve any negative impact the account might encounter
What do we expect from you?
- Skills
- Organized and detail oriented
- Customer-Focused Mindset
- Leadership Skills
- Advanced conflict resolution capabilities and outstanding negotiation skills
- Proven Talent Management skills
- Excellent Attitude
- Problem solving skills
- Project Management skills
- English Level C1 or above
- SCRUM Master Certificate or Agile knowledge
- ITIL or ITSM Certifications (Preferred)
- Knowledge of related software tools
- Business & IT strategy experience
- Project Management skills
- Google suite tools knowledge
- Basic to mid Data Analysis general knowledge
- Experience using Project Management tools such as Jira, Clickup or Monday
Join Lean Tech and be part of our exciting journey!
We are more than a company; we are warriors working daily to change the world through technology and we are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under local law.
Take your career to new heights with us and become a valued member of our dynamic team 🚀